Elyza Mae Duarte

ELYZA MAE DUARTE EXECUTIVE VI RTUAL ASSI STANT Email:-Phone: - SYSTEM FAMILIARITY • M i c r os of t O f f i c e • G o og l e Sui t e • C an va • Photoshop • W or d pr es s • Fi l m or a • Sl ac k • Si s u • Sk ys l op e • D r o pbo x • Fol l ow u p b os s • Open to Close • Oggvo • Vulcan 7 • Liondesk • KW Command • By referral only • Mailchimp • Klaviyo • ClickUp • Airtable • Soc i a l M edi a P l a t f or ms TRAINING & CERT IFICATIO NS • B as i c s of R e a l Es ta t e: H ome B uy i ng & S el l i ng • Tr ans ac t i on Ma nag em en t • ML S Ci r c ul ati on an d Man ag em en t • H an dl i ng O bj ec t i o ns • L e ad Ma nag em en t : Tom F er r y Sc r i p ts • L e ad Ma nag em en t : Mi k e F er r y Sc r i pt s • G r a phi c D es i g n: Ca nv a • W or d pr es s Man ag e m en t • Cr e ati v e Wr i t i ng f or B l og s • B as i c s of G eo - Far m i ng • Soc i a l M edi a M ar k e t i n g : Fac eb oo k Ads • B as i c s of R EO & S hor ts a l e • B u y er & S el l e r L ea ds • FSB O L ea ds • Ex pi r ed L ea ds • Ci r c l e Pr os pec t i n g L e ads QUALIFICATION S UMMARY Professional with over 4 years of experience in providing quality service with High-End clients. Able to communicate and mastered call handling, making customers feel that they are in the right business. Can work with little to no supervision at all and has room for learning and growth. Always has an eye for details, organize, has great time management skills, good at acknowledging and empathizing, has knowledge about Sales, and can commit to deadlines. My works are delivered through reliability, accuracy, and efficiency. Aiming to use my proven skills to fill in a position in your company. PROFESSIONAL EXPERIENCE Marketing Specialist Aviva Digital | (Oct 2021 – Oct 2022) • Email Marketing • Graphic Design • Light Video Editing • Calendar Management • Data Entry • Research R e a l E s t a t e E VA | Souza Realty | (Dec 2020 – Sept 2021) • CRM/Database management • Cold Calling • Admin task • Lead Generation • Follow ups/ nurturing the leads • Scheduling Appointments • Email Management/ Drip Campaign • Lead Follow up • Event planning and coordination • Calendar Management • Prospecting • Research • Graphic Design and Video Editing So ci al Me d ia M an a g er Naveed Realty | PART TIME (July 2020 – Nov 2020) • Social Media Management • Calendar Management • Research • Ebay Listing • Graphic Design and Video Editing • Email Marketing C h a t/ Em a i l Su p p o r t A w e s o m e O S | A l b e r t (May 2020 – Oct 2020) • Assist more or less 80 emails and 50 text messages per day • Assist customers on their account • Follow up on their billing • Process refund • Deactivate accounts T e c h n i c a l S u p p o r t Re p r e s e n t a t i v e V X I G l o b a l | C o m c a s t (Sept 2018 – Mar 2020) • Assist customers on troubleshooting and activating their services • Schedule a technician appointment • Upselling and Billing • Retained customers to decrease turnover • Got +97% customer rating at the end of the fiscal • Passed all KPIs and was awarded as a top agent