Elyse M Ingram

Elyse Ingram 315 Gebhardt Rd. Black River Falls, WI 54615 Cell Phone - •- Objective Statement To obtain a career in customer service where my skills and remote work experience can be fully utilized to improve customer satisfaction and increase company production Summary of Qualifications Confident, articulate and professional speaking abilities and experience Empathetic listener and persuasive speaker Excellent presentation and negotiation skills Customer-oriented possessing a positive attitude and professional demeanor Highly adept at assisting co-workers and customers utilizing best practices Proven ability to work collaboratively with diverse groups and establish ongoing relationships Strong organizational skills with ability to carry out tasks with minimal supervision Proven ability to quickly and accurately learn new skills as required Advanced user of Microsoft Word, Excel, PowerPoint, Internet Explorer, Teams, Salesforce, Fieldglass, and various CRM programs including Zendesk. Measured typing speed of 43 wpm Anthem Blue Shield, Woodland Hills, CA 06/2021 – 09/2021 Utilization Management I Remote Agent – Temporary Contract - Full-time Determines requirements by working with customers. Answers inquiries by clarifying desired information by researching, locating, and providing information Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems FortunaBMC, McClellan Park, CA 12/2020 – 06/2021 Remote Call Center Agent – Temporary Contract - Full-time Determines requirements by working with customers. Answers inquiries by clarifying desired information by researching, locating, and providing information Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems Fulfills requests by clarifying desired information; completing transactions, and forwarding requests. Maintains call center database by entering information. Keeps equipment operational by following established procedures, and reporting malfunctions. Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments. Foot and Ankle Alliance, San Fernando, CA 06/2014 – 12/2017 Medical Receptionist – Full-time Successful operation and management of busy multi-line phone system Facilitate patient check-in and registration for surgical center and office locations Maintain front office flow by notifying doctor of patient arrivals and acting as liaison between patients and staff Schedule patient appointments and coordinate calendars for both surgical center and office locations Verify patient benefits, collect copayments, and update patient information within EHR system as needed Assist clients with any questions or concerns Perform various computer-related tasks using MS Office and eClinicalWorks software Education OFY Charter High School, Burbank, CA Graduated 2005 High School Diploma