Elvis William Odhiambo

 ELVIS ODHIAMBO P.O BOX- Tel O7O27688O8 NAKURU Dear Employer, RE: APPLICATION FOR SOCIAL MEDIA MANAGER POSITION I am writing to express my keen interest in the Social Media Manager position at your esteemed organization. I am currently employed as a Social Media Manager at ATICA Tours and Recruitment Ltd, where I have honed my skills in managing and strategizing social media campaigns. As a social media enthusiast with a passion for digital marketing, I have successfully devised and executed engaging content strategies across various platforms, resulting in increased brand visibility, user engagement, and lead generation at my current job at ATICA Tours and Recruitment. Through data analysis and monitoring trends, I have been able to optimize social media performance and drive measurable results I grew almost all thei socials from 0 to 1000 followers. My qualifications include a Bachelor’s degree in Communication and Media Technology with IT and extensive experience in the field of social media management. I possess strong communication skills and a creative mindset, which enable me to connect with the target audience and build meaningful relationships with customers. I am a diligent and enthusiastic individual who takes ownership of challenging projects. My attention to detail and proficiency in Microsoft Office Suite, Canva, Hootsuite and Adobe Suite make me an asset to any team. I am also familiar with social media platforms and their role in enhancing organisation brand. I am a quick learner and always eager to acquire new skills and work collaboratively with others. Please find my attached CV for a comprehensive overview of my educational background, professional experience, and notable achievements. I believe my skills and accomplishments align perfectly with the requirements of the Social Media Manager position at your company, and I am confident in my ability to contribute to your team’s success. Thank you for considering my application. I am excited about the possibility of contributing my expertise to your organization and would be delighted to discuss further how I can be an asset to your team. Looking forward to the opportunity to connect and learn more about your vision for the role. Yours faithfully, Elvis William Odhiambo CURRICULUM VITAE ELVIS WILLIAM ODHIAMBO PO BOX: NAKURU- PHONE:- E-MAIL:-DOB: 12 October, 1994 SEX: MALE OBJECTIVE I am highly motivated and adaptive Social Media Manager with years of experience in Social media management. Dedicated and results-driven Social Media Manager with a proven track record of devising and executing successful social media campaigns. Skilled in content strategy, data analysis, and engagement optimization. Seeking an opportunity to leverage my expertise and contribute to the growth of a dynamic organization. ACADEMIC BACKGROUND -: Google Workshop : Digital Marketing Certificate. Fundamentals Of Digital Marketing. -: Maseno University: Bachelor of Arts Communication and Media Technology with I.T, Public Relations Major .Second Class -: Langa Langa Secondary School: Kenya Certificate of Secondary Education Mean Grade B Plain. EXPERIENCE 2023-PRESENT Social Media Manager ATICA Tours and Recruitment Ltd I develop and implement comprehensive social media strategies to enhance brand awareness and drive user engagement. Create and curate engaging content across various platforms, including Facebook, Instagram, Twitter, Tiktok and LinkedIn. Analyze social media data to identify trends, track KPIs, and make data-driven decisions to optimize performance. Collaborate with the marketing team to align social media efforts with overall marketing campaigns. Cultivate a strong online community by interacting with followers, responding to inquiries, and fostering brand loyalty- : Sales and Marketing manager at Xgamer Technologies Communicate directly with customers on the front desk and ensure their experience is pleasant, productive, and memorable. Raised brand awareness through consistent marketing efforts and product social media campaign launches. Marketing products and service to potential Clients. Managed the business social media Facebook,Instagram and Whatsapp account. Expertly learn about new company products and delivering information to customers in a way that is honest, educational, and helpful. Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Collected customer feedback and made process changes to exceed customer satisfaction goals Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations. Built long-term customer relationships and advised customers on purchases and promotions. Answered product questions with up-to-date knowledge of sales and store promotions Developed and managed email marketing campaigns. I ensuredocuments confidentiality and accurate document keeping, filling. Maintaining accounting databases by entering data in a computer-: Customer Care Summerland Hotel Handled marketing hotel products and services to customers. Resolved customer complaints. Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.  Collected customer in person and via telephone feedback and made process changes to exceed customer satisfaction goals. Recommended alternative items if the product was out of stock Prepared weekly sales report and customers analysis. Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information. -: Internship at kenya power and Lighting company Marketing Handled customer care, customer data forms and complaints. Marketing company's products through telemarketing. Coordinate with marketing team to do door to door marketing in remote parts of Nakuru. Ensured customers inquiries are answered and complaints resolved as quickly as possible. Attended 2017 Nakuru showground trade show to preserve company relations with distributors, customers and media personnel. Identified potential customers for the Last Mile and GPOBA campaign project aiming to power low income homes. Presenting weekly project results to company executives. LANGUAGES Fluent in English and Swahili. SKILLS •Goal oriented and ability to handle multiple tasks. •Superior written, and oral communication skills. • Strong organizational and time management skills. •Amazing cold-calling and client-administration skills. •Proven track record in customer service in front desk operations and communicating reliable information to customers. •Ability to maintain good customer relationships and resolve customers concerns. Knowledge of social media platforms and their use in public relations. •Proficient on Microsoft Suite, Access, Outlook, and Adobe Photoshop and Premier. INTREST Photography, reading and Traveling. REFERENCES 1. Simon Nyabwenga Denvis XGAMER Technologies . Telephone-/-. Stephen Owour Maseno University Professor. Telephone-. Jessica Mukofu Kenya Power marketing officer. Telephone-.