Elvis Ruiz

> For over two decades, I've been passionate about empowering teams and enhancing customer satisfaction. As a Customer Service Leader and Training Specialist, I excel at developing and delivering impactful training programs, analyzing data to drive performance improvements, and leading teams to achieve and exceed goals. My experience at companies like Florida Blue, Verizon, and United Healthcare has honed my skills in quality assurance, operational efficiency, and creating engaging training materials. I'm fluent in both English and Spanish, enabling me to bridge communication gaps and provide exceptional service to diverse audiences. I bring a creative and empathetic approach to every task, whether it's designing engaging graphics for employees, analyzing complex data, or providing top-notch customer support. I'm eager to bring my expertise in customer service leadership, data entry, translation, quality assurance, operational training, and creative design to a dynamic organization.