Elvis Apakama

Professional Summary: Highly organised and resourceful Freelancing Virtual Assistant with extensive administrative experience and a strong background in travel, hospitality and healthcare sector. Skilled in managing client & patients communications, handling travel logistics, coordinating bookings, and delivering premium customer service to high-value clients. Demonstrates exceptional attention to detail, multitasking ability, and professionalism in managing complex itineraries, reservations, and correspondence. Proficient in CRM tools, booking platforms, and digital office suites, with a proven ability to streamline operations and enhance client satisfaction. Dedicated to providing efficient, reliable, and personalised support that aligns with organisational standards and client expectations. Key Competencies: ● Executive and administrative support ● Diary and email management ● Project coordination and documentation ● Supplier and subcontractor coordination ● Scheduling and logistics management ● Microsoft Office (Excel, Word, Outlook) ● CRM and project management software (HubSpot, Salesforce, Sage, MS Dynamics 365) ● Workflow automation and task prioritisation ● Financial monitoring and costing accuracy ● Strong written and verbal communication Organization: VIRTUAL ADMINISTRATION LIMITED (FREELANCE VIRTUAL ASSISTANT) Duration: October 2025 till date  Manages the therapist’s calendar, scheduling client appointments, assessments, and followups.  Coordinates online and on-site consultations, ensuring smooth session logistics.  Acts as the first point of contact for client queries via email or phone.  Handles sensitive client information with confidentiality and professionalism.  Maintains and updates case files and health surveillance records.  Handles confidential client data in compliance with UK GDPR and healthcare privacy regulations.  Maintains effective communication between the therapist, clients, and third-party partners.  Coordinates with medical suppliers for forms, testing kits, and administrative materials.  Manages email inboxes efficiently—flagging urgent queries and responding to routine requests.  Keeps digital systems (EHR, spreadsheets, or CRM tools) organised and secure.  Supports virtual meetings, prepares agendas, take notes, and follow up on action points.  Ensures all systems, forms, and files are well-organised and up-to-date. Organisation: B & Q LIMITED, ABERDEEN (PART-TIME CUSTOMER ADVISOR) Duration: April 2025 TO September 2025  Handles incoming customer enquiries, complaints, or requests via phone, email, web chat, or in-person with professionalism.  Resolves issues at first point of contact wherever possible, and escalates when necessary.  Advises customers on product features and benefits.            Meets and exceeds personal and team sales and service targets. Investigates and resolves account or order issues. Follows through on customer commitments and ensures timely resolution. Uses CRM tools and databases to document all interactions. Offers basic troubleshooting support for products or services especially in tech or utilities sectors. Processes payments, refunds, or service changes accurately. Adheres to internal policies, health and safety, and customer service protocols. Trained to ensure the implementation and compliance with company policies & procedures. Works closely with colleagues across departments to ensure seamless service delivery. Assists in identifying and implementing improvements in workflow management systems. Coordinates with teams to maintain quality standards and service excellence. Organization: PAKS GLOBAL LIMITED (PERSONAL ASSISTANT) Duration: February 2022 to December 2024  Kept executive diaries, scheduled meetings, and coordinated appointments.  Handled email communication, client inquiries, and follow-ups.  Answered and handled phone calls professionally, demonstrating excellent customer service.  Kept project documentation, contracts, and invoices for ongoing projects organised.  Assisted with pricing, quotations, and supplier liaison.  Assisted in financial tracking and expense reporting using QuickBooks.  Coordinated with subcontractors and suppliers for the timely completion of the project.  Updated and maintained project tracking systems and generated reports.  Participated in training sessions to enhance skills in customer service and administration.  Able to implement and ensure compliance with company policies & procedures. Organization: NOLAN SEA FOODS, LIMITED ABERDEEN CITY (ADMINISTRATIVE ASSISTANT) Duration: February 2020 to January 2022  Provided operational and administrative support to the management team.  Organised site visits, team meetings, and communications with suppliers.  Maintained coordinated project schedules, ensuring that all tasks were completed on schedule.  Processed invoices, purchase orders, and financial documents in Sage and MS Dynamics 365.  Streamlined administrative processes for improved efficiency and workflow.  Managed recruitment, employee records, and HR administration.  Complied with organisational policies and industry regulations.  Assisted with onboarding, training coordination, and performance monitoring.  Participated in training sessions to enhance skills in customer service and administration. Technical Skills: o Microsoft Office (Excel, Word, Outlook) o Case Management Systems (Qunote, MyCase) o CRM Systems (HubSpot, Salesforce) o ERP Software (Sage, MS Dynamics 365) o Accounting Software (Xero, QuickBooks) Availability & Work Setup: ❖ Full Home Office with reliable internet connection. ❖ Flexible remote work with capacity to work overnight. ❖ Strong ability to work independently. ❖ Eligible to work in the UK and available for immediate start. Educational Certification: Bachelor of Technology in Geophysics. Certified in Microsoft Office Suite and CRM Systems. Referees: Available upon request.