Elvira Mercado

Elvira Mercado VIRTUAL ASSISTANT EXECUTIVE SUMMARY SKILLS Email Management Calendar & Meeting Scheduling Research, Data Collection and Data Entry A meticulous virtual assistant with expertise in managing various administrative tasks such as document creation, data entry, and social media management. Specializes in providing personalized and cost-effective administrative support to small businesses, ensuring flexibility and efficiency in every project. SMM (scheduling posts) EDUCATION Website post management Secondary Customer Support Recto Memorial National High School Tiaong, Quezon Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. 1997 WORK EXPERIENCE APLUS INTERIOR DESIGN & REMODELING VIRTUAL ASSISTANT DECEMBER 2023- MAY 2024 Responsibilities: Check emails for new messages from clients. CONTACT ME AT: - Batangas, Philippines- Review the calendar for possible appointments and send email reminders if needed. Monitor updates and notifications on Monday.com. Ensure client folders have all necessary data and information for field staff. Inform Project Managers of new updates or clients needing followup calls. Watch job walkthrough videos on Monday.com to create job summaries. Post job summaries on the CRM for team updates. Email field staff regarding their tasks and schedules for the next day. Inform clients via email about scheduled visits from field staff. Monitor and update the status of materials ready for pickup by field staff. WORK EXPERIENCE WORK EXPERIENCE SITETRAIL VIRTUAL ASSISTANT/LEADS GENERATION SPECIALIST JUNE 2022 TO SEPTEMBER 2023 KOOBITS LEARNING PTE. LTD. LEADS GENERATION SPECIALIST JULY 2021 TO JUNE 2022 Responsibilities: Responsibilities: Identify and compile leads from news Gather details of private elementary schools in websites into a spreadsheet. the Philippines. Upload leads to Mailchimp for email Identify and obtain contact information for key campaigns. decision-makers at each school. Monitor and label company emails based on Call schools to set appointments with decision- urgency. makers. Respond to emails as needed. Send emails to schools detailing the products Encode new clients into the company offered. database. Follow up with schools via phone to secure Create and organize Google Drive folders for appointments. each client. Send appointment reminder emails and call to Prepare spreadsheets and Google Docs with confirm appointments. client information. Schedule meetings for the Account Manager Create logins for clients to access the company's news website. Inform clients of their logins and instructions for submitting articles. Review and publish client-submitted articles. Create simple graphics designs for featured images if not available in clients' Google Docs. WORK EXPERIENCE SPENCER HUMPHREY DATA ENTRY AND RESEARCH SPECIALIST VIRTUAL ASSISTANT JANUARY 2024 (ON-CALL) Responsibilities: Perform data entry tasks to input, update, and maintain accurate information into databases, spreadsheets, and other platforms as required. Conduct online research to gather relevant data and ensure information is current, complete, and reliable. Verify data accuracy and resolve discrepancies by collaborating with team members or conducting further research as necessary. Organize and maintain data in a systematic and accessible manner to facilitate easy retrieval. with school decision-makers. Create and send logins to schools during trial periods and monitor usage. Attend weekly team meetings to discuss progress. Assist the Account Manager in managing closed deals. Help organize and host webinars via Zoom. WORK EXPERIENCE EMERGENT CONCEPT, INC. TELEMARKETER / APPOINTMENT SETTER JANUARY 2021 - JUNE 2021 Responsibilities: Schedule and confirm appointments with decision-makers for virtual meetings. Manage the calendar to ensure adherence to scheduled appointments. Respond to inquiries from schools regarding products/services offered. Maintain and update the company database using Google Sheets. Prepare and submit weekly activity reports. TRAININGS PROVA Aspiring Virtual Assistant by Angel January 2024 WordPress Training/ Web Development January 2022 Amazon VA June 2022 Search Engine Optimization (SEO) October 2022 Social Media Management Online Course November 2021 FHMOMS Introduction to Canva Graphic Design March 2022