Elvira Bautista

I have three (3) years of experience as a Team Leader handling US Telecommunications account and TV service providers. Managing 8-14 experts with different personalities, and developing each through one on one coaching, role-plays, direct feedback session and any other coaching techniques. Setting team members' mindset to be a business owner so they would understand the business itself and their impact as an individual to the company.

By consistently doing this, I am proud to have my agents successfully got their promotion from agent to a supervisory and leadership roles.

I also do admin tasks such as reporting and performance analysis, quality and compliance works, documentation, and payroll and disputes.