Elvin Earl Cadangan

 Objective  To work for a company that gives me platform to develop new skill set while utilizing my present knowledge. Education Graduate Bachelor of Science in Computer Science - Baguio Colleges Foundation Harrison Road, Baguio City Experiences CONCENTRIX CORPORATION December 2014-to present Early Stage Collection Specialist Building M, UP Ayala Techno Hub, Commonwealth Avenue, Diliman, Quezon City, Philippines Responsible in handling outbound and inbound collection calls for KeyBank . Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Demonstrates adherence to core standards and brand values. Top performer second quarter of 2016. Annual performance score is four, five being the highest. SYKES Marketing Services Inc. October 2012 – November 2014 Quality Assurance Representative 15th Flr. Union Bank Building Onyx Street corner Meralco Avenue, Quezon City, Philippines Responsible to listen to sales calls and ensure that all sales made are valid according to the clients’ sales standards. HSBC Electronic Data Processing April 2008-August 2012 Customer Service Representative US Care Ayala Technohub, Commonwealth Avenue, Quezon City, Philippines Responsible to make sure that product features and benefits of the programs offered to the customers are provided accordingly. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Demonstrates and recommends ways to improve customer service, increase productivity and customer satisfaction. Demonstrates adherence to core standards and brand values. Responsible for doing quality offers and to have card members’ keep their account open not only to generate revenue but to enhance the experience/relationship of our Card members w/HSBC. Responsible or the sales of additional products and services suited to the customer. Teleperformance Philippines November 2006-March 2008 Customer Service Representative 14th Flr. Octagon Building, San Miguel Avenue, Ortigas Center, Pasig City, Philippines 1605 Responsible for handling inbound/outbound calls for Sprint-Nextel mobile and internet service customers. Responded to customer calls using product knowledge on mobile phone applications and billings and when applicable, promoted opportunities for the sales of additional products and services suited to the customer needs. Associate Quality Assurance Representative November 2007-March 2008 Responded to customer calls using product knowledge on mobile phone applications and billings and when applicable, promoted opportunities I do hereby certify that the above information are true and correct to the best of my knowledge and belief. ELVIN EARL V. CADANGAN APPLICANT