Elvin Arganoza

Elvin D. Argañoza Network Engineer Mobile: Email Address: -- Experienced Network Engineer with strong background in network implementation. Also has over 5 years of technical support experience with proven track record in customer satisfaction. EMPLOYMENT HISTORY Senior Network Engineer ACCENTURE INC. Sept. 2015 - Present Network Engineer ACCENTURE INC. June 2012 - Sept. 2015 Tech Support Representative CONVERGYS PHILIPPINES May 2007 - June 2012 • Serves as the groups subject matter expert. Applies knowledge of the enterprise to assist team members regarding procedures/methods, tools navigation and serves as the teams first level of escalation. • Observe the teams SLA's and assigned performance measurements. • Support functional lead in managing the team. Works to ensure development of group members' skills. Providing guidance and sharing knowledge with colleagues/team members relating to own specialization. • Works with management to create and maintain work plans. • Responsible for the logical configuration of network equipments (both CE and PE) via thorough routing concepts skill set (BGP, OSPF, RIPv2, EIGRP) for Cisco, Juniper, and Viptela platforms. • Works with different teams in provisioning, review and testing of WAN circuits prior scheduled turn-up. • Supports customers in setting up their LAN/WAN and is responsible for configuration adjustments as required for management acceptance testing. • Assists customers in troubleshooting any issues that may arise during implementation of their network. Coordinates with other telecommunications providers across the globe in resolving network issues. • Ensures configurations meet customer expectations as well as industry and product standards. Responsible for accurate back office system data record management. • Develop and deliver customer facing drawings, tables and documents as required by client. • Possess fundamental knowledge of telecommunications networks and design principles (capacity, diversity, redundancy, etc.) • Assisted end users of one of the biggest Telecommunications Company in the US with their residential internet, phone and IPTV concerns. • Strong background in call monitoring, coaching and mentoring co-employees to meet performance metrics. • Effectively facilitate training sessions (trouble-shooting refreshers) for new agents. • Performs Team Leader responsibilities in the absence of direct Supervisor. EDUCATION Bachelor of Science in Electronics Engineering Technological University of the Philippines Manila 2002 - 2008 REFERENCES Terry James Penalba- Team Leader Accenture Inc. Robert Francisco- Team Leader Accenture Inc. Chester Clavio- Team Leader Convergys Philippines