Elvie Grace Narisma

Elvie Grace F. Narisma Purok 5, Brgy. Langkis, Duero, Bohol, Philippines-- CURRICULUM VITAE PERSONAL DETAILS Name: Address: Age: Birthdate: Sex: Civil status: Religion: Nationality: Father’s name: Occupation: Mother’s name: Occupation: Elvie Grace F. Narisma Purok 5, Brgy. Langkis, Duero, Bohol, Philippines 25 December 29, 1995 Female Single Roman Catholic Filipino Victor Narisma Welder Elma Narisma Housewife OBJECTIVE To obtain a responsible and challenging job opportunity where I could practice my knowledge and develop my personality as a career person while utilizing my skills for the betterment of the organization with the best of my dedication, determination and resourcefulness. PROFESSIONAL CHARACTERISTICS        Focused Hard working, diligent and persistent Ability to maintain high level of confidentiality Strong ability to multitask under pressure Fast learner and with good interpersonal and organizational skills Leaves no stone unturned in various facets of work Service oriented Page 1 of 5 EDUCATIONAL BACKGROUND Tertiary Education Bachelor of Science in Business Administration Major in Financial Management Cagayan State University-Andrews Campus Tuguegarao City, Cagayan Valley April 2016 Secondary Education Greenhomes Integrated School of Pasig City Inc. Pasig City, Metro Manila March 2012 Elementary Education Mc Lorenze Academy Pasig City, Metro Manila March 2008 WORK EXPERIENCE  CUSTOMER SERVICE ASSOCIATE RCBC SAVINGS BANK Tuguegarao Business Center Tuguegarao City, Cagayan Valley, Philippines July 04, 2016 to July 15, 2017  CUSTOMER SERVICE SPECIALIST RCBC SAVINGS BANK Tagbilaran-Poblacion 2 Business Center Tagbilaran City, Bohol, Philippines July 17, 2017 to July 19, 2019  SERVICE ASSOCIATE RIZAL COMMERCIAL BANKING CORPORATION Tagbilaran Business Center Tagbilaran City, Bohol July 22, 2019 to September 02, 2020 SCOPE OF WORK  Performs account opening related functions, tasks for processing other bank services and reconciliation as required in the Branch Operations Manual.  Performs proper KYC for all new accounts opened and EDD where necessary is completed.  Performs periodic updating of client information and documents.  Perform tellering functions and other OTC transactions.  Performs back-room functions such as CICS.  Prepares timely and accurate internal reports as required in the Branch Operations Manual and/or regulatory bodies.  Performs Lobby Management, making sure service level on SA’s line wait and turn-around time are consistently met.  Attends to various customer inquiries and requests and ensures zero complaint from clients on its day-to-day operations.  Ensures confidentiality of passwords for assigned system User ID and/or changes password when confidentiality is compromised. Page 2 of 5    Performs administrative functions as delegated by the officers such as maintaining files and safekeeping all transaction reports and other records. Maintained and balance cash drawer. Cross-selling of bank products and services to clients. SEMINARS ATTENDED  Product Awareness and Competency Training July 8 and 11, 2016 29th Floor RCBC Savings Bank Corporate Center, 26th and 25th Streets, Bonifacio Global City, Taguig City, Philippines  Money Counterfeit Detection July 9, 2016 29th Floor RCBC Savings Bank Corporate Center, 26th and 25th Streets, Bonifacio Global City, Taguig City, Philippines  Signature and ID Verification July 9, 2016 29th Floor RCBC Savings Bank Corporate Center, 26th and 25th Streets, Bonifacio Global City, Taguig City, Philippines  Integrated Banking Fundamentals July 12-20, 2016 29th Floor RCBC Savings Bank Corporate Center, 26th and 25th Streets, Bonifacio Global City, Taguig City, Philippines  Security Awareness August 27, 2016 Dagupan Village Hotel, Lucao District, Dagupan City, Pangasinan, Philippines  Customer Service Is Our Business October 14, 2017 Golden Prince Hotel & Suites, Cebu City  AMLA 2018 January 11, 2019 E-learning Module RCBC Savings Bank Tagbilaran Branch, Tagbilaran City Bohol  Money Service Business May 22, 2019 E-learning Module RCBC Savings Bank Tagbilaran Branch, Tagbilaran City Bohol  Consumer Protection May 24, 2019 E-learning Module RCBC Savings Bank Tagbilaran Branch, Tagbilaran City Bohol  FATCA May 27, 2019 E-learning Module Page 3 of 5 RCBC Savings Bank Tagbilaran Branch, Tagbilaran City Bohol  Cash Management Solution September 4, 2019 E-learning Module RCBC Tagbilaran Branch, Tagbilaran City Bohol  Unit Investment Trust Fund October 22, 2019 E-learning Module RCBC Tagbilaran Branch, Tagbilaran City Bohol  AML BSP Circular No. 1022 March 5, 2020 E-learning Module RCBC Tagbilaran Branch, Tagbilaran City Bohol  Business Etiquette July 10, 2020 E-learning Module RCBC Tagbilaran Branch, Tagbilaran City Bohol  Signature Verification July 13, 2020 E-learning Module RCBC Tagbilaran Branch, Tagbilaran City Bohol SKILLS          Passion for work Have a good written and communication skills Proficient computer literacy Ability to deal with complexity Speed and accuracy Controlling and monitoring skills Time management Decision making ability Knowledgeable in Finacle CRM Solution CHARACTER REFERENCES:  Mr. Cielito B. Meguillo Business Relationship Manager Chinabank Tagbilaran Branch, Tagbilaran City Bohol- • Ms. Vergile G. Alemania Reserve Officer Rizal Commercial Banking Corporation Tagbilaran Business Center, Tagbilaran City Bohol- Page 4 of 5  Atty. Harold T. Bayarcal Bayarcal Law Office 2/F Gie Gardens Bldg., 117 M.H. Del Pilar St. Tagbilaran City Bohol- Page 5 of 5