Elvi Guial

EBG ELVI B. GUIAL SENIOR SUPERVISOR/PART TIME FREELANCER SKILLS EXPERIENCE Excellent verbal and written English communication skills. 62wpm typing speed. A strong work ethic and ability to work independently. I HAVE SEVERAL EXPERIENCE IN CUSTOMER SERVICE, DATA ENTRY, WEB RESEARCH, VIRTUAL ASSISTANT, TRANSCRIPTIONS, MICROSOFT OFFICE, LEADS AND REPORTS GENERATION, WORDPRESS, GOOGLE SHEETS, GOOGLE DOCS. SEMINARS/TRAININGS ATTENDED 1. Customer Focus Workshop 2. Supervisory Development Program 3. Leadership Success Seminar 4. Service Excellence Plus, Creative Selling and Basic Telephony 5. Professional Collection Skills Enhancement Workshop 6. Supporting Service Excellence 7. Project Management Training 8. Effective Business Writing 9. Interaction ManagementPerformance Planning - PART TIME ONLINE FREELANCER • JUNE 2016 TO PRESENT Successfully completed the following online projects with excellent rating : (1) Data Entry (2) Web research for a Canadian Publications Company and for an Educational Consultant firm in the US (3) Mobile based application testing (4) Audio/Video/PDF Transcription projects (5) Travel review writing and blogging (5) Virtual Admin Assistant for a Property Lettings Director in the UK (6) Online English Teacher to Japanese students. (7) Transcription I have a 62wpm typing speed. SR. SUPERVISOR • PLDT, INC • OCT 1, 2013 TO PRESENT Handles the Credit and Collection Regional Team of 25 agents from performance monitoring, implementation of credit policies, lead generation, reports generation, decision-making for credit policy deviations, handle complaints from difficult and insistent subscribers, manpower monitoring to its daily operations. SR. SUPERVISOR • SMART COMMUNICATIONS, INC • SEPT 16, 2000 – SEPT 30, 2013 Handled a 51 member team from screening to hiring, training, performance monitoring, leads and reports generation and oversee its daily operations. - LINKEDIN.COM/IN/ELVI-GUIAL-7A-/ 10. English Proficiency Training 11. Developing the Leader Within You 12. Management Tools Workshop 13. Debt Collection Training 14. Financial Stewardship 15. Cross-selling Training 16. Time and Stress Management Training 17. Personality Development 18. Service Booster Training 19. Protocols of Discipline 20. Customer Solutions Platform 21. Commercial Rules & Practices 22. Billing Fundamentals 23. Customer Interface Skills 24. Technology 102 25. Taking Charge of my Career 26. Managing Diversity - LEAD CUSTOMER CARE OFFICER • PILIPINO TELEPHONE CORPORATION • MAY 15, 1996 – SEPT 15, 2000 Handled over-the-counter and phone inquiries and complaints from customers, coordinated with concerned groups to resolve complaints, follow through and give timely feedback to subscribers, and process aftersales transactions as requested by subscribers. BEEPER SERVICE SPECIALIST • TELSEV PROVIDER, INC • MAY 1, 1995 – FEB 1996 Received calls and encoded messages that were sent to Beeper 150 pager subscribers. EDUCATION BACHELOR OF SCIENCE IN COMPUTER SCIENCE • MARCH 1995 • UNIVERSITY OF SAN CARLOS MAIN CAMPUS TWITTER HANDLE - LINKEDIN.COM/IN/ELVIGUIAL-7A-/