Eluwah Akunna

ELUWAH AKUNNA Lagos, Nigeria - -- Summary Proactive Assistant with extensive experience in administrative support and client communication. I demonstrate expertise in data entry, spreadsheet management, calendar management, email management and customer support. I have a proven track record of enhancing office efficiency through the implementation of new systems and processes. I am proficient at managing confidential matters with discretion and maintaining positive customer relations. I am also skilled in using Microsoft Office Suite and Google Workspace. Career goal: To leverage administrative skills in a dynamic environment to drive organizational success. Experience Annieroyalty Clothings Jan 2021 to Current Customer Service Representative Lagos State, Nigeria. • Managed a high volume of calls (25+ per shift) efficiently, signing up new customers, retrieving customer data, and providing relevant information. • Provided product recommendations based on customer preferences, assisted customers with sizing, fabric details, and styling advice. • Process orders, exchanges, refunds and resolved payment and transaction issues. • Address customer complaints and provide solutions professionally. • Maintained a positive and professional brand image, promoted loyalty programs, discounts and new collections. • Engaged with customers on social media and responded to inquiries and reviews. • Gather customer feedback to help improve products and services. • Reported recurring issues to management for better solutions and collaborated with marketing and product teams to enhance the customer experience. Binnas Table Water October 2022 to November 2024 Customer Support Specialist Lagos State, Nigeria. • Responded to customer questions about products, prices, and delivery schedules and provided information about water quality, purification processes, and packaging options. • Received and processed customer orders via phone, email, or online platforms and ensured accurate documentation of orders and track deliveries. • Addressed customer complaints about product quality, delays, or service issues and worked with the production and logistics teams to resolve problems quickly. • Followed up with customers to ensure satisfaction and built good relationships with wholesalers, retailers, and direct consumers. • Gathered customers feedback to help improve product quality and service and reported recurring issues to management for improvement. • Inform customers about new products, discounts, or bulk purchase benefits and supported marketing campaigns by reaching out to potential buyers. • Educated customers on safe storage and handling of pure water and ensured that all customer interactions align with company policies and quality standards. Disc Communications August 2019 to August 2022 Administrative Assistance Lagos State, Nigeria. • Handling correspondence, scheduling meetings, and managing calendars • Serving as the first point of contact for internal and external communications • Help in organizing events, conferences, and interviews • Responding to inquiries and directing them to the right departments • Ensuring smooth communication between clients and the company • Maintaining accurate records of communication and project updates • Preparing reports, summaries, and presentations for management • Supporting internal teams with document organization and file-sharing systems Skills • Administrative support • Google Workspace • Self-Motivation • Multitasking • Basic accounting principles • Remote communication • Results-Oriented • Time management • Ethics and discretion • File organization and maintenance • Technical proficiency • Critical thinking • Schedule management • Confidentiality maintenance • Data entry techniques • Flexibility • Microsoft office suite Education Micheal Okpara University of Agriculture, Umudike. 10/2017 Bachelor of Science, Accounting. Nigeria Reference LinkedIn : http://www.linkedin.com/in/akunna-eluwah-1436a1244 Portfolio • Virtual Assistant: https://drive.google.com/file/d/1FMPtHUEVYADfpJtJUo_Nfb5TBC_4OqWb/vie w?usp=sharing