Elufisan Kayode Ayomikun

I am an IT Support Specialist with hands-on experience supporting Microsoft 365 environments and end users in fast-paced, customer-focused settings. I specialize in troubleshooting and resolving issues across Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and identity access using SCIM.

In my current role, I provide remote technical support to users, diagnose and resolve Microsoft 365 issues, and ensure timely resolution in line with SLA requirements. I work daily with cloud-based collaboration tools, user account management, and service requests, helping users remain productive while maintaining a high standard of customer satisfaction.

I am known for my clear communication, structured troubleshooting approach, and ability to translate technical issues into simple explanations for non-technical users. I take ownership of incidents from first contact through resolution, escalating when necessary and documenting solutions to improve future response times.

I am actively seeking opportunities in IT Support, Service Desk, or Microsoft 365 Support roles where I can continue to grow my technical skills, contribute to reliable IT operations, and deliver excellent user support.