Elsie Omuruka

Are you looking for someone who can keep your business running smoothly while ensuring your customers feel valued and supported? That’s exactly where I come in.

I am a Virtual Executive Assistant and Customer Support Specialist with 3+ years of experience in executive support, customer care, and digital task management. I’ve successfully handled 300+ support tickets monthly, maintained 94%+ customer satisfaction ratings, and developed SOPs and FAQs that cut repetitive inquiries by 40%+.

My expertise covers:

✅ Executive Support – calendar & inbox management, scheduling, reporting

✅ Customer Care – email, live chat, Freshdesk, social media inquiries

✅ Project & Operations Support – onboarding staff, vendor coordination, research

✅ Tools – Trello, Freshdesk, ClickUp, Slack, Canva, Google Workspace, Asana, Notion

Clients and teams describe me as organized, empathetic, and proactive,someone who simplifies operations, solves problems fast, and helps businesses scale without losing their personal touch.

Let’s work together to streamline your workflow, delight your customers, and free up your time to focus on growth.