Elrish Solon

ELRISH LOZADA SOLON GET IN CONTACT EXECUTIVE SUMMARY I am Customer Service Associate with extensive experience in dealing customers through phone and email. I am also a Virtual Assistant in Ecommerce and I love helping businesses grow with customer service satisfactory of 100% . PERSONAL PROFILE Birthday: February 25, 1989 Age: 31 Marital Status: Single Citizenship: Filipino AREAS OF EXPERTISE Customer Service Admin Task Microsoft Office/Google Product Research and Listing OTHER SKILLS AND CAPABILITIES Excellent in both written and oral communication Hardworking, flexible and innovative Excellent problem solver Service oriented and a team player Tech savvy EDUCATION HISTORY MINDANAO STATE UNIVERSITY Bachelor of Science in Hotel and Restaurant Management, 2010 Home:- Mobile: -/--B39 L2 Tambis St. Purok 8 Upper Doongan Butuan City WORK EXPERIENCE VIRTUAL ASSISTANT We Care ST | July 2020 - August 2020 Product Research and Listing Search Winning Products Create or Edit Videos for Facebook Ads Manage Facebook post daily ADMINISTRATIVE AIDE Department of Social Welfare and Development | May 2018 – July 2018 Check the data that has been gathered Supervised people from the field Prepared detailed reports Other Admin Task AREA COORDINATOR/SUPERVISOR Department of Social Welfare and Development | April 2015 - December 2015 Coordinates with the Local Government Unit Supervised People from the field Checked daily output or data that was gathered Prepared detailed reports ACCENTURE INC. Customer Service Associate (Billing and Technical) | March 2012 – January 2015 Review tickets that has been received Make Research for possible resolution that can give to customers Inbound and Outbound call Email customers for update and resolution Troubleshoots Head to Head testing