Elphas Malenje

ELPHAS ZAKAYO MALENJE 📞 - ✉-🔗 LinkedIn: https://www.linkedin.com/in/elphas-zakis-/ 📍 001000, Nairobi, Kenya SUMMARY Experienced data analyst and researcher with over five years of cross-functional experience in academic research, eCommerce, and leadership. Proven ability to streamline operations, deliver high-quality projects under pressure, and lead remote teams. Adept at using tools such as SQL, Tableau, Python, and Power BI to draw actionable insights. Possesses strong communication, mentorship, and digital content development skills, with a passion for continuous learning and delivering measurable results across disciplines. EXPERIENCE ECommerce Product Listing Specialist Goldenhistory8 – United Kingdom | 04/2025 – Present  Created and optimized 500+ listings, increasing monthly product visibility by 75% and sales by 50%  Streamlined listing taxonomy and descriptions, cutting customer complaints on mismatches by 40%  Conducted SEO keyword research that boosted average listing impressions by over 60%  Tracked competitive pricing and updated SKUs, maintaining inventory accuracy above 98% ECommerce Product Listing Specialist Shiningtreasure – United Kingdom | 04/2025 – Present  Uploaded over 300 optimized listings, improving search result rankings by 65% in one month  Collaborated remotely with the marketing team to resolve 200+ customer queries weekly, retaining a 99% feedback rating  Ran A/B tests on listing titles and thumbnails, increasing click-through rates by 35%  Integrated tracking software that shortened order processing time by 25% Research Consultant Chinese Agency – China | 01/2024 – present  Led 30+ cross-discipline projects with academic, technical, and market research scope        Mentored 10 junior writers, improving team delivery speeds by 40% and average feedback scores by 15% Introduced a QA review framework, raising approval rates from 82% to 97% Maintained 90% client retention through consistent delivery and customized solutions Produced 40+ SEO-optimized content projects for technology and business clients Increased clients' organic search traffic by 30% through targeted content strategies Maintained a 95% satisfaction rating and earned long-term contracts from 60% of clients Delivered research-based content under tight deadlines across diverse formats Team Leader CIC MMF Agency – Nairobi | 2021 – Present  Led a team of 6 in managing KES 2.5M+ in monthly contributions and investment activities  Digitalized fund tracking processes, reducing payment delays by 70%  Achieved 100% membership retention by introducing quarterly strategy reviews  Oversaw policy updates that grew the group investment portfolio by 150% in under two years Researcher & Editor Edduson Agency – Nairobi | 2019 – 2023  Completed over 600 academic papers across business, psychology, and literature fields with an average 4.8/5 client rating Managing Director Southern Tutors – Nairobi | 2019 – 2023  Supervised research operations and content quality control across 500+ projects  Improved customer satisfaction by 20% through personalized service delivery  Trained 8 new researchers, reducing onboarding time by 30% Managing Director Afrique Shades – Kajiado | 2017 – 2019  Oversaw operations for real estate sales and rentals, managing 20+ client accounts  Implemented customer engagement plans, increasing client retention by 40%  Negotiated with vendors to cut supply costs by 20%, boosting profit margins Researcher Homework Market – Kajiado | 2017 – 2019  Delivered academic research within 24–48 hours turnaround time  Built a consistent five-star rating through dependable delivery and strong client communication Operational Supervisor Afrique Shades Ltd – Kajiado | 2016 – 2017  Monitored staff KPIs and ensured 100% compliance with internal processes  Revised operational workflows, raising team efficiency by 30% EDUCATION Diploma in Procurement and Supplies Jomo Kenyatta University of Agriculture and Technology (JKUAT) – Karen Campus | 2015 – 2017 High School Certificate Emusire High School | 2010 – 2014 SKILLS Methodologies: Programming Languages: Packages: Databases: Visualization & Design Tools: Big Data & CI/CD Tools: Other Tools: LANGUAGES   English – Advanced Kiswahili – Advanced Research Writing, SEO Optimization, Content Strategy, Conflict Resolution, Time & Priority Management, Critical Thinking, Leadership, Client Communication, Team Management, Operational Oversight, Multi-tasking, Problem Solving, Strategic Reporting JavaScript, HTML, CSS, React.js, Node.js UI/UX Design Libraries, Debugging & Troubleshooting Tools, API Integration SQLite, MySQL Tableau, Power BI, Figma (UI Design), Canva Git, GitHub, JIRA Jupyter Notebook, A/B Testing, Inventory Management Systems, Data Entry, Product Listing Tools (eBay), Customer Feedback Tracking