Eloyn Benedicto A. Cecillano

As a customer service specialist, I have gained valuable experience over the last four years working with various companies handling customer inquiries, issues, and complaints. I have honed my skills in providing excellent customer service through phone calls, emails, and live chats ensuring customer satisfaction with every interaction. I understand the importance of establishing a good relationship with customers while keeping day-to-day operations running smoothly.

During my tenure as an assistant manager, I have proven that I am a highly organized and efficient individual, able to learn new skills quickly, and always ready to face new challenges. My extensive range of skills and qualities has allowed me to multitask effectively, manage a team, delegate tasks with ease, and take accountability for my actions. I am a natural leader and have a particular talent for inspiring my team members to perform at their best.

I am dedicated and confident in my abilities to give my best effort, always completing assigned tasks thoroughly and to the best of my ability. Customer satisfaction is my main focus, and I always strive to create a positive customer experience by listening carefully to their needs and concerns, empathizing and providing solutions that meet their expectations.

I have experience in managing multiple channels of communication and am adept at using various tools and software required to provide effective customer service. I have proficient knowledge of Microsoft Excel, Word, and PowerPoint and have also worked with several ticket management and CRM tools.

I am excited about the opportunity to contribute my skills and experience to your organization. I am confident that my dedication and accountability will benefit the company, and I am committed to achieving growth and success for both the organization and myself. Thank you for considering my profile. Hope to hear from you soon.