Eloiza Serate

ELOIZA MARIANO-SERATE M: - |-| linkedin.com/in/eloiza-serate WORK EXPERIENCE Virtual Champions PH President & Founder / Business Consultant February 2021 – Present ∙ Specializes in management consulting using ClickUp, process automation, and virtual assistance services ∙ Oversees the operations of 20+ team members dedicated to business development, consulting, VA management, HR, and marketing ∙ Accountable in streamlining business processes for increased efficiency and quality Vybe Digital GmbH Operations Manager February 2020 – February 2021 ∙ Made sure all work tasks are handled on time, according to KPIs, and with high-quality standards and ascertaining that nothing flies under the radar ∙ Planned and monitored the day-to-day running of the business to ensure smooth progress ∙ Created improvement initiatives of all internal documents, response templates, and processes, including proper setup and administration in Trello, Hubstaff, Gdrive, ReAmaze, ClickUp & Slack to facilitate onboarding of new staff, maximize efficiency, increase customer satisfaction, increase revenue and support the team’s daily work Motivation Matters Business Manager February 2017 – January 2020 ∙ Managed and organized the business development activities of the Director ∙ Oversaw the virtual assistant’s work ∙ Improved business processes for increased efficiency and quality Fire Recruitment Australia Executive Assistant/Project Manager/Business Manager October 2015 – March 2017 ∙ Executive Assistant - handled email management, client relations, financial analysis, web testing, recruitment, email marketing, graphic design, blog writing, customer support ∙ Project Manager - managed web development and content creation tasks, supervising a team of professionals to meet deadline and budget allocation ∙ Business Manager - handled business problems and issues, improving systems and handling documentation, analyzing financial position and providing improvement and opportunities for business growth Sophia School for Skills and Development Inc. Course Development Project Consultant May 2016 – December 2016 ∙ Created test and review materials for UPCAT and PHILSCI Review ∙ Worked as a lecturer in Math, Science and English for the UPCAT and PHILSCI entrance test Review ∙ Worked as an on-call tutor for high school students for Math, Science, and English subjects Thumbtack Inc. Search Engine Optimization (SEO) Snippet Writer October 2014 – January 2016 ∙ Developed keyword-filled snippets highlighting skills, services, and experiences to increase search engine ranking of professional’s profile EDUCATION University of the Philippines Los Baños Bachelor of Science in Industrial Engineering (undergraduate-