Eloisa Marie Ramos

Eloisa Marie Ramos Bacoor City • Cavite 4102 •-• - Education San Fernando, La Union Philippines May 2010 - April 2015 DMMMSU Mid-La Union Bachelor of Science in Office Administration Experience Credit Corp Group Makati City, Metro Manila Workflow Coordinator January 2024 – Present Maintained databases containing information related to workflow processes such as task completion times, user comments Ensured compliance with applicable regulations related to data privacy, security. Facilitated cross-functional communication among teams by organizing brainstorming sessions and facilitating knowledge sharing activities. Examined documents, materials, and products and monitored work processes to assess completeness, accuracy, and conformance to standards and specifications. Handled complex information and document requests, streamlining processes for efficiency. Managed client relationships, ensuring clear communication and prompt resolution of requests. Oversaw credit reporting and bureau processes, ensuring compliance and accuracy. Credit Corp Group Makati City, Metro Manila October 2022 - December 2023 Customer Relations Associate Developed relationships with customers through active listening and communication. Worked closely with other departments to ensure timely resolution of customer requests. Maintained accurate records of customer interactions, complaints and inquiries. Demonstrated strong attention to detail while entering data into the system. Negotiated settlements and developed customized payment plans for customers, resulting in successful debt recovery. Utilized skip tracing techniques to locate missing debtors and contact them for payment arrangements. Taguig City, Metro Manila Wells Fargo Philippines Associate Account Resolution Specialist January 2017 - April 2022 Collaborated with other departments to ensure timely resolution of any outstanding account issues. Built strong relationships with customers through proactive communication regarding account status. Utilized problem-solving skills to quickly identify solutions that met both client and company needs. Negotiated with customers to reach payment agreements. Executed collection calls and correspondence to solicit payment on overdue account balances. Monitored outstanding account balances and determined need for further collections action. Answered customer questions regarding problems with accounts. Arranged for debt repayment and established repayment schedules, based on customers' financial situations. Convergys/Concentrix Mandaluyong City, Metro Manila Credit Collections Associate June 2015 - December 2016 Supported Customer Care operations, focusing on collections and client services. Effectively communicated company policies and procedures regarding collections processes to customers in an understandable way. Developed strong working relationships with customers by providing courteous service and responding promptly to inquiries. Demonstrated excellent organizational and time management skills while managing a high volume of collections cases. Leadership and Activities Jump Program Makati City, Metro Manila October 2023 – July 2024 Received personalized mentorship from senior leaders, providing insights on leadership, decisionmaking, and organizational impact. Regularly received constructive feedback and performance evaluations to ensure continuous personal and professional growth, contributing to a proven track record of success. Skills & Interests Skills: JIRA Microsoft Office Tools (Teams, Word, Excel, Outlook) Email Management Client Relations Debt Recovery Skip Tracing Collections Interests: Leadership & team collaboration Project management & process improvement Language: Filipino/Tagalog - Native English - Intermediatee