Eloisa B. Gesmundo
E-mail:-Skype: loi.gesmundo | Mobile: -
VA MISSION STATEMENT
My ultimate goal as a Virtual Assistant is to provide both ad hoc tasks and ongoing admin & marketing
support to small businesses and consultants so they can focus on their core business. They outsource
their necessary but time-consuming tasks to me so they’re freed up to get on with other things – like
making money, enhancing customer service, getting referrals or bringing in new clients.
RELEVANT WORK EXPERIENCE
Awesome Virtual Assistant (AVA) Academy – eLearning | Quezon City, PH
(Home-based weekend shift)
Learning & Development Consultant (Home-based Part-time) | November 2019 to Present
Employer References: Eloisa Gesmundo (Owner-)
✔ My passion is to teach, influence and share my thoughts, my skills and my advocacy. Being a
home-based worker, I've proven that I can help businesses grow. I have helped startups to
strategize their marketing initiatives, streamline their processes and maximise their systems.
These advocacy is also want I want to impart to my students in AVA Academy. I want to bring
out their strengths and turn their weaknesses into something that will benefit them and their
clients' businesses. I believe in teamwork , collaboration and open communication. I believe that
nothing is impossible so long as you work hard for it. I help business grow. I help people learn.
U.S. History Abroad– eLearning | Gainesville, Florida (Home-based Flexible shift) via
Virtual CoWorker
General Virtual Assistant (Home-based Part-time) | November 2019 to Present
Employer References: Alix Bryant (Owner | a-)
✔ Score and write 1-3 sentences of feedback (grade) on 3-5 sentence long summaries written by
K-8th grade kids.
✔ Customer service support via email.
✔ Send out Amazon gift cards, books, and tee shirts
✔ Create certificates in Canva.
✔ Create graphics for FB posts using templates in Canva.
Coonan & Coonan Legal – Legal/Law Firm | Darwin & Melbourne, Australia
(Home-based AU shift) via Direct Hire
General Virtual Assistant (Home-based Part-time) | November 2019 to Present
Employer References: Tahnee Coonan (Owner | T-)
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Data entry
Social media management
Basic bookkeeping
Admin
Researching
Process Documentation and Workflow Instruction creations
Management of Law Practice Management Software i.e. Action Step
Bali Aquaponics – Training/Design | Bali, Indonesia (Home-based Flexitime)
Social Media Virtual Assistant (Home-based Part-time) | July 2019 to Present (client not active now in Upwork)
Employer References: Michael Hensel (O
wner | h
ttp://baliaquaponics.com)
✔ Creating a list of and contacting bloggers in my industry (Aquaponics/ sustainable farming/ urban
farming, etc.)
✔ Research top blogs and YouTube videos in my industry
✔ Researching companies in the aquaponics field from Education, building and consultation
✔ Creating a detailed competitor list for
o Aquaponics Education
o Aquaponics Consultation and Construction
o Non-Profit utilizing Aquaponics
✔ Post once a week on Twitter, Instagram and Facebook
✔ Doing a variety of other tasks as assigned
Coonan & Coonan Legal – Legal/Law Firm | Darwin & Melbourne, Australia
(Home-based AU shift) via Virtual CoWorker
General Virtual Assistant (Home-based Part-time) | June 2019 to August 2019
Employer References: Tahnee Coonan (O
wner | T-)
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Data entry
Social media management
Basic bookkeeping
Admin
Researching
Human Companies, Inc. – Bookkeeping Services Company | Home-based, North
Carolina)
HR Virtual Assistant (Home-based Part-time) | March 2019 to June 2019 (Team was dissolved)
Employer References: Mark Enerlan-)
Arpoo Eisendrath-)
✔ Recruiting:
o Posting advertisements to specified sites (via particular emails)
o To select and manage new hires (specifics of the hiring categories to follow)
o Manage potential and new hires and schedule for interviews
o Onboard new hires and enter into database
o Regular reports on follow through of appointment leads
✔ Local Client Scheduling:
o Schedule calls/visits for CPA (Local Accountant)
o Track CPA and SA (Supervising Accountant) schedules with new leads
o Maintain Follow up of assigned LA’s
o Daily, weekly and monthly reports on their lead (Supervising Accountant)
✔ Customer Support:
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Answer phones as they come in during shift
Notate all communications and follow-up with call backs by CPA
Daily schedule of the team
Manage emails as they come in during shift
Notate all communications and follow-up with email responses by CPA
Manage chats with potential hires
Weekly meetings with Customer Support Supervisor
✔ General Tasks:
o Study Zoho One: starting with Projects, Desk, SalesIQ, CRM, and Recruiting features
o Improve on process using appropriate Zoho features
o Time to time changes/improvements to training
o To respect and implement the policies and culture of the company
Honest Commerce – E-commerce Company | London, UK
Virtual Finance Assistant (Home-based Part-t ime) | March 2019 to June 2019 (Project Completed)
Employer References: Sheena Bo (HR Manager | h
- | - (Mobile))
✔ Creation, setup and management of QuickBooks Online for Honest Commerce and Xero for
MozArt Supplies, Inc. (move from manual bookkeeping to automated bookkeeping)
✔ Streamline process and systems in place prior to automation of Finance department for both
Honest Commerce & Mozart Supplies, Inc.
Assistance in Confidence - Virtual Assistance Company | Chicago, IL
Virtual Bookkeeper (Home-based) | Feb 2016 to Jul 2017
Employer References: Jennifer Iberle (Owner |- | - (Mobile))
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Create and design their company website (www.aic-va.com)
Create campaigns via social media platforms and email marketing.
Create engaging social media posts to advertise their services.
Lead their marketing efforts for MyTime.com
Suggest and implement social media marketing campaigns as approved by client
Manage their social media accounts
Bank reconciliation tasks for the company via QuickBooks Online
The NeuroCognitive Institute | New Jersey, NJ
Accounts Payable Supervisor & Payroll Specialist (Home-based)| Oct 2015 – Dec 2016
Employer References: Geraldine Ragon (HR&Finance Supervisor | g- | - (Mobile))
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Process Regional staffing payroll
Process and e-file 1099-MISC and W2 Tax Forms
Process payments to suppliers and providers
Provide Accounts Payable Aging Report Monthly
Conduct Accounts Payable reconciliation and coordinate with relevant suppliers for accuracy
Conduct Bank Statement Reconciliations (5 Banks)
Data entry, validation of transactions and processing in QuickBooks Desktop and QuickBooks
online
Listen To Happiness Speech Therapy Center | Quezon City, Philippines
Social Media Marketing Consultant (Home-based|Part-time) | Nov 2016 – July 2019
Employer References: Katherine Bautista-Cunanan (Directress |- |-)
✔ Create and design their company website (www.listentohappinessspeechtherapycenter.com)
Create and schedule engaging posts across all social media accounts Created communities and
fanbase to do social listening and to engage target audiences
✔ Create graphic designs for the client such as business cards, flyers, banners, tarps
✔ Manage social recruitment for the required staff and personnel and promotion of the same in
various social media channels
✔ Lead generation via various social media channels and forums
Suggest and implement social media marketing campaigns as approved by the client Used Google Sheets,
Google Docs, Social Media platforms (Facebook, Instagram, Linkedin, Twitter, Pinterest, Google Plus,
Trello (collaboration tool), Loomly (Post scheduler), Later (IG)
HIPAA Guard & Reboot Inc. | Indianapolis, USA
Social Media VA & Marketing Assistant | Nov 2017 – Dec 2018
Employer References: Glorina Brinas (Associate Supervisor |-|-)
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Creation of various engaging social media posts (Facebook, Twitter, LinkedIn and Pinterest).
Create articles and blogs on the client website. Create and release monthly newsletter.
Promote webinars.
Create and manage email marketing campaigns (newsletters, company announcements, free
webinars, content marketing) using MailChimp
Snowy Mountain Engineering Corporation (SMEC Philippines Inc.) | Quezon City,
Philippines
Support Services Manager | Jun 2012 – Nov 2014
Employer References: Teresita Hortinela (Executive Assistant to the COO Asia Pacific |-| - (Mobile))
✔ Manager of ITC ERP System Projects and deliverables from design to implementation of
software changes, enhancements and fixes in the SMECNet system
✔ Generate, develop, review, update and approve software / system developments documentation
such as Software Change Requests (SCR), Detailed Specification Design (DSD), User Guides ,
System Test Plan, Test Cases, and Test Scripts
✔ Conduct System Tests and quality assurance on software and sign off on system deployments
✔ First point of escalation to issues emerging from Help Desk operations by provision of immediate
work around and technical escalations where appropriate related to the ERP system
✔ Develop technical skills within the group through coaching, mentoring and training of Manila ITC
staff and technical Support to achieve team and individual objectives
Snowy Mountain Engineering Corporation (SMEC Philippines Inc.) | Quezon City,
Philippines
Help Desk Manager | Sep 2010 – May 2012
Employer References: Teresita Hortinela (Executive Assistant to the COO Asia Pacific |-| - (Mobile))
✔ Establish and manage the Help desk Operations in Manila consisting of one Senior Help Desk
Analyst and two Junior Help Desk Analysts
✔ Escalation point of issues and requests relating to SMEC's Business System ERP (Epicor) , user
account, and access management (Active Directory) , user MS Exchange related inquiries ,
desktop support, SMEC's internal site (SharePoint 2007 / 2010 portal)
✔ Establish and manage compliance and documentations of SLA, Performance metrics and
Standard Operating Procedure (SOP) of Manila Help Desk team
✔ Provide management reports on KPIs and overall performance of Help Desk Manila operations
Snowy Mountain Engineering Corporation (SMEC Philippines Inc.) | Quezon City,
Philippines
Regional Reporting Manager | Jun 2008 – Jul 2011
Employer References: Teresita Hortinela (Executive Assistant to the COO Asia Pacific |-| - (Mobile))
✔ Financial Analyst and project manager of South East Asia Region's (PNG, Indonesia, Malaysia &
Philippines) projects and new works
✔ Provide Financial and Management Report Pack , analysis and recommendations as well as
forecasts reports inclusive of project performances , business opportunities, and new work
(monthly, quarterly, annual reporting)
✔ Directly reporting to the COO of Asia Pacific and Regional Manager of SEA region
Snowy Mountain Engineering Corporation (SMEC Philippines Inc.) | Quezon City,
Philippines
Assistant Project Manager | Mar 2007 – Jun 2008
Employer References: Teresita Hortinela (Executive Assistant to the COO Asia Pacific |-| - (Mobile))
✔ Act as project coordinator and administrator of Social Development Group's projects
✔ Ensure the best possible project management outcomes are achieved by facilitating project
offices on various administrative and project financial concerns
FriendlyCare Foundation Inc. | Mandaluyong City, Philippines
Accounting Supervisor & Jr. Financial Analyst | Feb 2003 – Sep 2006
Employer References: Not Sure Who is the current HR (Shaw Trunk line-)
✔ Supervise the Accounting team composing of 2 Senior Accountants, 2 Junior Accountants, IT
team, and 5 clinics cashiers and bookkeepers
✔ Ensure adherence to sound accounting practices and ascertain company's compliance to all
government regulations and requirements
✔ Point of contact and facilitator to USAID auditors and external auditors (SGV) during company
audits
✔ Ad hoc role as junior financial analyst who provide weekly report on competitive pricing of
medical services , promos, and laboratory tests through cost analysis and monitor price trends,
marketing strategies, industry statistics and competition
