Eloghene Tracy Ekpese

EKPESE ELOGHENE TRACY Abuja, Nigeria- PROFESSIONAL SUMMARY Organized and detail-oriented Executive Administrative Assistant with over five years of experience providing exceptional executive administrative support and ensuring smooth office operations. Proficient in managing schedules, coordinating communications, and maintaining accurate documentation. Skilled in utilizing tools such as Microsoft Office Suite, SharePoint, and CRM systems to optimize efficiency and productivity. Known for multitasking, problem-solving, and upholding confidentiality while thriving in dynamic and remote work environments. Adept at anticipating team needs and delivering solutions to enhance organizational success. SKILLS • Microsoft Office Suite Project Management • SharePoint Travel Coordination • Task Scheduling Event Planning • Meeting Management Data Management • Google Workspace Written Communication • Conflict Resolution Problem Solving • Online Research Administrative Assistance WORK EXPERIENCE Customer Support Representative SkilledUp Life, Remote |November 2024 – May 2025 • Resolved an average of 250+ customer inquiries weekly, achieving a 95% satisfaction rate through personalized and effective solutions. • Assisted over 100 users with onboarding, ensuring a seamless transition to the platform and boosting user engagement by 30%. • Escalated and collaborated with the development team on recurring technical issues, resulting in a 20% reduction in reported platform errors. • Maintained detailed customer interactions and feedback records, contributing to process enhancements that improved response times by 25%. Customer Service Representative Bossworld Media Limited, Remote | Jan 2022 – September 2024 • Arranged schedules and coordinated over 150 customer inquiries weekly, ensuring timely responses and a 90% satisfaction rate. • Organized virtual team meetings, recording and distributing minutes to drive actionable outcomes. • Conducted research to improve customer service tools, increasing team efficiency by 30%. • Managed CRM tools for accurate tracking of customer interactions and follow-ups. Administrative Officer Eloy Digital World, Lagos | Jan 2008 – Jan 2019 • Managed executive calendars, arranging over 20 weekly meetings to optimize productivity. • Organized department files on SharePoint, improving data accessibility and security. • Coordinated travel plans and prepared comprehensive itineraries for cross-regional trips. • Prepared agendas, recorded minutes, and ensured follow-up on meeting action items. • Led the transition to a digital filing system, increasing operational efficiency by 40%. EDUCATION Postgraduate Diploma in Education (PGDE) Usmanu Danfodiyo University, Sokoto | 2013 Bachelor of Science (B.Sc.) Nnamdi Azikiwe University, Awka | 2005 TRAINING & CERTIFICATIONS • Zendesk Customer Service Professional Certificate | 2024 • ALX Virtual Assistant Certification | 2024