Elochukwu Jennifer Adaobi

ELOCHUKWU JENNIFER ADAOBI​ Airbnb & Short-Term Rental Virtual Assistant ||Property Finder Working Remotely PROFESSIONAL SUMMARY ●​ Guest Support Specialist & Client Relations Specialist with over 3 years of experience in hospitality, property management, and client services. ●​ Successfully manage 24/7 guest and partner communications, resolving inquiries efficiently and Ensuring seamless check-ins and check-outs. ●​ Experienced with Property Management Systems such as Guesty, Hostaway, Hospitable, and OwnerRez, as well as tools for scheduling cleanings and optimizing pricing. ●​ Provide technical assistance for smart locks, channel managers, and other property technology platforms with quick response times. ●​ Skilled in streamlining processes, fostering client trust, and implementing strategies that enhance guest satisfaction, partner loyalty, and overall operational performance WORK EXPERIENCE Customer Support Specialist |Multisolution Integrated Services Limited| August 2024 present ●​ Managed 500+ customer inquiries monthly across phone, email, and messaging platforms, achieving a 95% satisfaction rate. ●​ Quickly Resolved 90% of issues within 2 hours, boosting positive feedback by 25%. ●​ Built and Maintained a detailed knowledge base, cutting repeat inquiries by 20% and improving response efficiency. ●​ Analyzed Customer Feedback to uncover trends and implement process improvements, ●​ driving business growth. ●​ Coordinated with on-site teams to optimize operations, increasing efficiency by 25% and enhancing overall customer satisfaction by 15% Sales Customer Support|Pwan Homes|May 2022-Dec 2022 I worked at PWAN (Property World Africa Network) where I was involved in real estate marketing, client communication, and property promotion. My role included explaining property details, answering client questions, following up on leads, and helping clients understand their land purchase options. This experience helped me develop strong communication, customer service, record-keeping, and follow-up skills. Data Entry Manager |Sweet Success Nigltd | August 2018 - Nov 2023 ●​ Entered Data carefully and on schedule, helping keep all records clear and up to date. ●​ ●​ ●​ ●​ ●​ Reviewed every detail before submitting it, which cut down on errors and improved team efficiency. Kept files, sheets, and folders organized so people could find the information they needed quickly. Followed the set procedures for each task, making sure everything was done correctly and consistently Worked with the team to correct missing or confusing information, improving the accuracy of our data. Handled large amounts of data with focus and consistency, keeping everything well-arranged and easy to track. SKILLS ●​ Guest Communication: Quickly and professionally responds to guest inquiries, ensuring clear instructions and smooth stays. ●​ Booking & Calendar Management: Manages reservations, updates calendars, and coordinates schedules to prevent double bookings and missed check-ins. ●​ Listing Updates & Optimization: Keeps property listings accurate and appealing to increase bookings and visibility. ●​ Property Research & Finding: Identifies profitable properties and helps hosts make informed decisions for short-term rentals. ●​ Customer Service: Resolves guest and host issues promptly while maintaining a positive experience. ●​ Technical Proficiency: Experienced with Guesty, Hospitable, and Hostaway booking platforms for smooth operations. ●​ Hospitality Excellence: Ensures high-quality guest experiences, from check-in to check-out, maintaining 5-star standards. ●​ Admin & Data Management: Handles records, reports, and other administrative tasks efficiently to support host operations. EDUCATION ●​ University of Nigeria, Nsukka Bachelor of Computer Science 2008 CERTIFICATIONS ●​ Fundamentals of Short-Term Rental Property Search / Co-Hosting Digital Hospitality Hub, 2025 ●​ Completion of On-Demand IT Skills Digital Witch Support Community, 2023 ●​ Data Entry Academy – Accountinghub, 2024 ●​ Virtual Assistant Professional (VAP) – 2024