Elo Ikiofu

ELO IKIOFU-, -, Agbara, Ogun State Professional Summary Performance-driven administrative and communication professional. Adept at handling confidential information, coordinating meetings and events and supporting project management activities. Familiarity with a variety of software applications including Slack, Microsoft office, Google workspace,Customer Relationship Management(CRM) tools, project management tools, Video Conferencing tools and AI applications. Excellent communication and interpersonal skills, capable of fostering positive relationships with clients, colleagues and stakeholders and eager to contribute to the success of a dynamic team by offering comprehensive support and facilitate smooth office operations within a fast paced environment. Core Competence     Communication skills: Proficient in English Language, excellent verbal and written communication skills with the ability to adapt communication style to the needs of each customer Complex problem-solving skills: Ability to identify complex problems and implement solutions. Team player and leadership skills: Ability to lead a team, resolve conflict, organize and establish rapport with team members. Exceptional interpersonal skills: Ability to build rapport and establish positive relationships with customers. Work History Self Employed, December 2018 to May 2023 Yummy Tummy – Agbara, Ogun State.  Conducted market research, leading to the introduction of about 3 innovative products.  Managed all aspects of the business operations including product development, sourcing of ingredients, production scheduling, packaging, labeling and order fulfillment of the various products demonstrating strong organization and time management skills.  Built and maintained positive customer relationships resulting in about 95% loyal customer base and about 60% increased sales through word of mouth referrals. Classroom Teacher (NYSC), July 2011 to July 2012 Government Science and Technical College – Potiskum, Yobe State New Era College(NYSC) – Benin City, Edo State  Developed daily lesson plans that met curriculum standards for senior students  Delivered instructional content through lectures and demonstrations to engage students and enhance their understanding of the subject matter.  Created and administered various forms of assessments including graded assignments, tests and exams to over 80 students to evaluate their progress and understanding.  Collaborated well with school administrators, support staff and colleagues. Laboratory Assistant (Industrial Training), January 2009 to June 2009. Nigerian Institute For Oil Palm Research (NIFOR), Benin City, Edo State.  Worked closely with the lab technician to collect, prepare and process samples for analysis  Cleaned, maintained and setup laboratory equipment  Maintained accurate and detailed record of experiments, procedures and results, ensuring 100% accuracy.  Collaborated effectively with other laboratory staff, researchers and colleagues to ensure efficient lab operations. Certifications  AI Career Essentials(Hons) – African Leadership Group (ALX).  Virtual Assistant Professional – Digital Exchange Academy (DEXA).  Zendesk Customer Service Professional Certificate – Zendesk.  Customer Service Foundations – LinkedIn Learning  Customer Service: Problem Solving and Trouble Shooting – LinkedIn Learning.  Building Rapport with Customers – LinkedIn Learning.  Customer Service: Handling Abusive Customers – LinkedIn Learning.  Creating Positive Conversations with Challenging Customers – LinkedIn Learning  Serving Customers using Social Media – LinkedIn Learning.  Creating Charts and Dashboards using Microsoft Excel – Coursera Project Network.  Introduction to Data Analysis using Microsoft Excel – Coursera Project network.  Introduction to Data Analytics – Simplilearn.  Introduction to Artificial Intelligence – Simplilearn.  Scrum Fundamentals Certified – SCRUMStudy. Skills  Time Management, Project Management and Multitasking.  Resource and Customer Management Skills  Retail Management and Clients Relations Skills.  Quality Leadership, Analytical and Critical Thinking, Collaboration and Creativity.  QA/QC and Operations Management Skills, Emotional Intelligence, Networking, Conflict Resolution and Active Listening Education M.Sc, Industrial Chemistry, 2017 University of Benin, Benin City, Edo State. B.Sc (Hons), Industrial Chemistry, 2010 Delta State University, Abraka, Delta State. Senior Secondary School Leaving Certificate, 2005 Paragon Comprehensive College, Benin City, Edo State.