Elmira Doskaliyeva

Elmira Doskaliyeva - ● KZ ● -● elmira-doskaliyeva-37405b78 Experienced HR and Account Manager with a strong background in global mobility, employee relations, and client management. Skilled in improving onboarding and offboarding processes, supporting client needs, and ensuring compliance with regulations. Known for effective planning, budget management, and teamwork, helping to improve operations and strengthen client relationships. EXPERIENCE HR Generalist Jun. 2024 – Nov. 2024 «Borkit Oiltech» LLP & «Borkit International» LLP | Remote, KZ • Managing and resolving employee relations issues, ensuring fair and consistent treatment. • Offering guidance to both employees and management regarding HR policies and procedures. • Ensuring the accuracy of employee records and maintain HR documentation in both digital and physical formats. • Respond to HR-related inquiries and guarantee adherence to applicable laws and regulations. • Supervising the complete recruitment cycle, from job advertisement to employee onboarding. • Partner with hiring managers to assess and determine staffing requirements. • Conduct exit interviews and evaluate the collected data for insights. • Manage the comprehensive offboarding process, including documentation, revocation of access, completion of departure checklists, and final payments. • Develop and prepare the annual HR budget. Client Account Manager Sep. 2022 – Apr.24 «Air Energi Caspian» LLP (known as «Airswift» LLP) |Aktau, KZ • Strengthened client relationships and implemented effective account management strategies, achieving a 200% increase in contractor numbers and a 90% client retention rate. • Oversaw the mobilization of 300+ contractors, coordinating team responsibilities and developing detailed deployment plans for seamless execution. • Acted as the primary client contact, providing ongoing support and ensuring consistent delivery of services and payments in time securing signed service orders. • Conducted quarterly Service Quality Meetings with clients, leading to a 30% boost in customer satisfaction by identifying and acting on growth and improvement opportunities. • Managed onboarding and offboarding processes, timesheet processing, and documentation to ensure accuracy and efficiency. • Provided training and support to both contractors and team members to uphold service quality and enhance operational efficiency. • Maintained comprehensive databases of manpower services and associated costs, issued and insured the service order are in place. • Proactively resolved debt issues by liaising with internal and external departments for successful debt collection. • Projected the upcoming year’s expenses for the Aktau Office, supporting accurate budgeting and effective financial planning. Human Resources Coordinator (Expatriate Mobilization) Jun. 2017 - Aug. 2022 «Consortium «ISKER» LLP | Atyrau, KZ • Successfully managed on-boarding and off-boarding process for 200+ employees, ensuring smooth transitions and contributing to positive company culture. • Supervised all HR inquiries and requests, streamlining processes and reducing response time by 50%. • Streamlined and coordinated the administration process for employees' movements, reducing processing time by 30%. • Ensured employee compliance by performing investigations and providing disciplinary measures. • Execution of HR documents for the hiring, relocation, and termination of 200+ overseas contractors in accordance with labor regulations and company policies. • Supported department heads in workforce management, advised on HR issues, closed cooperation with line managers, performance management. • Ensured payroll accuracy, addressing employee issues or problems, maintaining employee relations. • • Conducted meetings with HR Director to discuss recurring problems and recommended solutions. Reduced conflicts by 40% and improved employee satisfaction. Projects: Orken Village Tengiz Client - Tengizchevroil, EPC-2 & EPC-4 Kashagan Client NCOC, EWRP Karabatan, etc. Global Mobility Consultant Feb. 2013 - Jun. 2017 «Air Energi Caspian» LLP (known as «Airswift» LLP since Jan. 2016) |Atyrau/Aktau, KZ • Streamlined onboarding and offboarding processes for both global and local assignees, ensuring compliance with Republic of Kazakhstan (RoK) requirements. • Managed end-to-end relocation processes, including compensation, benefits, immigration, travel, and mandatory training in line with client policies. • Produced and maintained assignment documentation and compliance records, including HSE inductions and personnel files. • Coordinated and administered vendor services related to relocation, compensation, and immigration, ensuring seamless support for clients and assignees. • Served as the primary point of contact for key clients such as Maersk Oil, OMV Petrom, and Shell, delivering consistent support and satisfaction. • Contributed to project bids and assisting in accurate invoicing. • Collaborated globally with the Airswift Group to process onboarding of global assignees. • Maintained the Trisys database, organized candidate information, and managed administrative tasks, including CV formatting, medical clearances, and health insurance facilitation. • Adhered to the Candidate Satisfaction Survey ("Air Aware") policy to ensure quality client and candidate experiences. HR Assistant Branch of Fircroft Engineering Services | Atyrau, KZ Receptionist Branch of Fircroft Engineering Services | Atyrau, KZ Receptionist LLP «Atyrau Dastan Hotel» | Atyrau, KZ Mar. 2012 - Mar- - Mar- - 2011 EDUCATION West Kazakhstan Engineering & Humanities University | Bachelor in Translation Studies 2015 Uralsk Humanitarian – Technical college | Qualification in Elementary School Teacher of Foreign Language 2006 – 2010 Uralsk Humanitarian – Technical college | Basics of Information & Communication Technology in Elementary School 2006 – 2010 Center of excellence «Career Groups» LLP| Regulatory considerations of labour relationship «work on a rotational basis» 2016 Center of excellence «Career Groups» LLP| Legislative control of the labour relationship according to additions and changes in RoK Labour Code- 2016 HR Certification Institute® (HRCI®) Human Resources: Job Structure and Design Feb 2022 LinkedIn Learning Hiring and Managing UX Professionals Feb 2022 Project Management Institute (PMI)® Project Management Foundations ongoing SKILLS Debt Settlement | Employee Data Management | Employee Relationship Management | Employment Law | Forecasting | Health & Life Insurance | Human Resource Management | Planning Process |Monthly Reporting | MS Windows | MS Office| Vision | Shelter | Barsum | Edelweiss| Trysis | SAP (Travel arrangements) | Orion |Bullhorn | Navision|1C| 1C:ERP | Paragraph EDO