Elmira | Freelancer Resume

Elmira Valdez Customer Service Representative I'm a multitasker and a fast learner. I want to contribute my experience and skills and to be part of a company that indulges professional growth which provides a challenging and rewarding career. -- EDUCATION Bachelor Of Science in Information Technology ACLC College of Ormoc 06/2013 - 04/2017, Philippines, Ormoc City Courses Ormoc City, Philippines SKILLS Information Technology Major in Programming WORK EXPERIENCE Shopify Web Design Customer Service Trello Technical Support (Inbound) Convergys Cebu 09/2017 - 05/2018, IT Park Lahug, Cebu City Philippines Convergys is a multinational corporation that provides outsourced billing, customercare, employee care, and transaction management software. Achievements/Tasks Database Management Communication skills Time Management Data Entry Open and maintain customer accounts by recording account information. Resolve product or service problems by clarifying the customer's complaint expediting correction or adjustment. Helping customers with their payroll and businesses using QuickBooks online software. Walk customers through won how to navigate the software. Customer Service Representative (email & Chat) Fenestra Virtual Solutions 08/2018 - 10/2019, Philippines Outsourcing company based in Ormoc, Leyte, specializing in administrative tasks such as data entry, web researching, and social media marketing. Multitasking Achievements/Tasks Photoshop Activating/Managing customer's accounts. Solving customer's concern/problem in using the software. Walking customers through basic troubleshooting or setup processes Social Media Management Pitching Android rooting plans and software subscriptions Setting up customer's device for procedures Cloud-Based Apps Love for Learning Email Support An Client Care - Dropshipping (3month Contract) 05/2020 - 07/2020, US-Based Clients Achievements/Tasks Answering customer's queries via email usingZendesk platform. Tracking orders via Shopify LANGUAGES Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution English Identify and assess customers' needs to achieve satisfaction Full Professional Proﬁciency Filipino Full Professional Proﬁciency Shopify Website design | Pre-fulﬁllment VA | Customer Service Pet Creatives 12/2020 - 01/2022, Achievements/Tasks INTERESTS Order processing, fulﬁllmet and shipping Product listing and organize orders in Trello Customer service - making sure customers are being responded in timely manner Travel Business Photo edits and watermark overlay Manage store themes and maintenance Photography Product description Logo and banner design. Resizing photos and social media links