Elmie Manada

 ELMIE G.MANADA Flores Compound, Cubacub, Mandaue City, Cebu PH Mobile Number: - E-Mail Address:- OBJECTIVE: Caring and friendly Customer Service Professional with experience in consumer retail and B2B settings. Seeking a career opportunity in a reputable organization wherein I can fully utilize my skills and experiences while making a significant contribution to the success of the company. WORK EXPERIENCE: Quickbooks Desktop Expert Concentrix Cebu, PH/ August 2020 to present -Quickbooks implementation, including company setup, chart of accounts, and reports -Company payroll, tax filing and reporting, invoicing, balance sheets, profit and loss statements, and other QuickBooks bookkeeping and accounting functions. -Assisted the customer in finding the right and cost efficient product for the business and setting up their subscription plans. Customer Service Representative Redbox Concentrix Cebu, PH/March 2013 to July 2020 -Provided exceptional customer service and maintained a high level of customer satisfaction. -Effectively negotiated to customer a solutions surrounding subscription and complains. Technical Support Representative HP Printers Teletech Cebu, PH/ June 2011 to February 2013 -Resolved customer problems by clarifying the issue, explaining the best solution and following up with cases. -Built trust in the brand by responding efficiently and helpfully to customer needs. -Kept accurate records of customers’ interactions and cases. EDUCATION: Bachelor of Science in Computer Engineering Misamis University – Ozamiz City, PH June 2006 - March 2011 SKILLS: Highly – organized Detail Oriented Multi – tasking Empathetic and courteous Creative Problem – solving