Elmie Manada

 OBJECTIVE An extremely motivated and passionate individual with many years of experience in customer service, technical support, and administrative assistance. Proven track record in handling customer support, warranty claims, and accounts payable. Seeking a career opportunity where I can utilize my acquired knowledge, skills, and strong work ethic to contribute to a dynamic and results-driven team. Contact PHONE: EMAIL: ADDRESS: Flores Compound, Cubacub, Mandaue City, Cebu PH EDUCATION Misamis University June 2006 – March 2011 Bachelor of Science in Computer Engineering Skills and abilities -Highly organized -Detail oriented -The ability to work under pressure and multitask -The ability to follow instructions and deliver results Elmie G. Manada Virtual Assistant WORK EXPERIENCES Admin Assistant and Account Support (Remote) September 2023 – Present -Provided administrative and customer support, handling inquiries, order issues, and warranty claims. -Coordinated order dispatching and delivery schedules to ensure timely fulfillment. -Managed accounts payable, processed invoices, and reconciled vendor statements. -Supported day-to-day office operations with strong attention to detail and efficiency. Concentrix - QuickBooks Desktop Technical Support August 2020 – September 2022 -Provide assistance on QuickBooks Desktop installation, processing company payroll, tax filing and reporting, invoicing, balance sheets, profit, and loss statements, and other QuickBooks bookkeeping and accounting functions. -Assist the customer in finding the right and cost-efficient product for the business and setting up their subscription plans. E-commerce Virtual Assistant June 2019 – September 2019 (Part-time) -Order Fulfillment, process return, and refund -Handling customer service Concentrix - Customer Service Representative March 2013 – July 2020 -Handle subscription inquiries, upgrades, and billing/charge issue -Provide accurate and appropriate response to the customer inquiry -Evaluate customer concerns using active listening skills to determine the best solution Teletech – Customer Service Representative June 2011 – February 2013 -Identify and assess customers’ needs to achieve satisfaction -Address customers’ questions about products and services, process orders or returns -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution -Keep records of customer interactions and take the extra mile to engage customers