Elme Domingo

ELME M. DOMINGO Virtual Assistant/Customer Service Representative PERSONAL PROFILE Hi there! I'm a genuinely motivated professional who truly loves making a difference, whether it's by providing outstanding support to customers or by keeping things running smoothly behind the scenes as a Virtual Assistant. As a Customer Service Representative, I'm all about building real connections, listening with empathy, and finding effective solutions to make sure every customer feels heard and valued. On the Virtual Assistant side, you'll find me to be incredibly proactive and organized. I enjoy managing a variety of tasks, finding clever ways to optimize workflows, and leveraging technology to boost efficiency. EDUCATIONAL BACKGROUND BULACAN POLYTECHNIC COLLEGE Vocational: 2 Years Course: Contact Center Management- WORK EXPERTISE: Customer Service Expertise: Proven track record of providing top-tier customer support across various channels, including phone, chat, and social media. Exceptional communication skills, allowing me to empathize with customer concerns, resolve issues efficiently, and maintain a high level of customer satisfaction. Adept at handling escalated customer inquiries and turning potentially negative interactions into positive outcomes. Proficient in using Tools and software to track interactions and ensure a seamless customer service experience. KEY STRENGTH Adaptability: Quick to learn and adapt to new technologies, industries, and customer needs, ensuring that customer service and content remain relevant and effective. Collaboration: Adept at working in cross-functional teams, collaborating with marketing and product development departments to achieve common goals. Problem Solving: Known for a solution-oriented approach to customer issues and content challenges, consistently finding innovative ways to address issues and create captivating content. Work Experience Cold- Calling ( Auto Warranty) Best Home and Auto CA- April 2023- June 2024 Educated customers on the features, benefits, and value of various factory warranty plans, clearly explaining coverage, terms, and the importance of extended protection. Utilized strong persuasive and negotiation skills to overcome objections, address concerns, and build trust with individuals unfamiliar with extended warranty concepts. achieved a weekly quota, generating an average of 3 deals a day. . Maintained up-to-date knowledge of all warranty products, pricing structures, and industry regulations to provide accurate information. Customer Service Representative Alorica Inc. Quezon city PH - March 2022-August 2023 Bestbuy-Retail Account (Voice) T-Mobile-Telecommunication (Chat) Provide quality customer service by patiently listening and communicating in a high volume of calls. Offering detailed information about products or services, including features, benefits, pricing, and availability. Assisting customers with technical issues or troubleshooting product/service-related problems. Familiarize all products and services to provide accurate answers to customer inquiries quickly and efficiently and increase upsells. Maintained a positive attitude at all times in a fast-paced environment. Transcriptionist (Part-time) QA-World USA- 08/2018- 03/2019 Structured every transcription to each individual set of style and guidance set forth. Correctly punctuate and format every transcription. Safely handled highlt sensitive information. Customer Service Representative MIROF RESOURCES Inc- PH. Meralco Account (Voice) August 2014- August 2016 Shakey’s Account (Voice) March 2015- June 2015 Managing incoming calls and customer service inquiries. Provide customers with product and service information. Helping customers with the ordering process, including taking orders, processing payments, and tracking deliveries. Effectively managing and de-escalating customer complaints while working towards a resolution. Efficiently managing time and workload to ensure timely responses and resolutions for customers. Concierge Staff/ Telephone Operator Rustan's Commercial Corp. PH Rustan's Shangri -LA September 2012 -November_2013 Answer incoming calls promptly and professionally, routing them to the appropriate person or department. Communicating professionally and empathetically, using effective verbal and written communication skills. Handle guest complaints, requests, and issues, and ensure they are resolved to the guest's satisfaction. Provide excellent customer service to callers, addressing their needs and concerns professionally and courteously.