Elma Joy Awa Ao

ELMA JOY P. AWA-AO Address: Phase II, Block 29, Lot 18, Sunflower Street Villa De Primarosa, Brgy. Buhay na Tubig Imus, Cavite, 1403 @-📞 (- It is a privilege to be a part of your working team. I am sure that I will acquire a lot of knowledge from your company and I promise to be as obedient as I can and do all the work with quality assurance and in timely manner. EDUCATIONAL ATTAINMENT Saint Paul School of Professional Studies Formerly Saint Paul School of Business and Law Bachelor of Science in Management Accounting Palo, Leyte SY 2006 - 2010 WORK EXPERIENCE QBE Insurance Bonifacio Global City Taguig Account: Farmers Union Insurance (January 16, 2018 – Present) Responsibilities: Review, analyses, and decides on the task at hand based on the AU authority level. Experience gained: Knowledge on what criteria’s are being followed in approving a policy referrals. QBE Insurance Bonifacio Global City Taguig Account: Commercial Lines Processing (November 9, 2015 – January 12, 2018) Responsibilities: Process all kinds of transactions like Quotes, New Business Issuance, Legal Letters, Cancellation, Non-renewals, and Changes in all type of line of business catered by Commercial Lines NA. Adherence to policy guidelines and procedures based on applicable state laws and regulations. Meet service level agreement requirements on a daily, weekly or monthly basis. Experience gained: Knowledge on our customer needs (Underwriters) Understanding about insurance process procedures Accomplishments: Received excellence award and valor award during the time when I was with this department VXI Global Solution, Inc. SM Cyber Two Jupiter Street Makati City Account: Western Union Customer Service February 2011 – February 2015 Responsibilities: Assisted customers in sending and receiving money transfer. Validating the money transfer. Assisted customers about their loyalty card membership Experience gained: Knowledge in determining fraud transactions. Experience doing multitask for answering emails while receiving 2 chats at the same time and then making outbound calls to loyal customers. Accomplishments: Got invitation to be part of the Email and Chat Support Been awarded as one of the top 5 agent for the account and top 10 agent of the month. A consistent team player during my entire stay. VXI Global Solution, Inc. SM Cyber Two Jupiter Street Makati City Account: AT&T Sales Representative (February 2015) – (August 2015) Responsibilities: Listen to the real need and provide relevant solutions to get the job done right with the products and services offered by the account. Talk and react to whatever the circumstances and assist our customers to understand potential issues and how we can assist them. Educate customers on what service is appropriate to their needs. Experience gained: Multitasking capabilities. Knowledge about on how the Internet service works, or being fixed, and products offered. REFERENCE: Michelle De Guzman Citibank Former Team Leader at VXI Makati (- Martin Dabu QBE Insurance Team Leader (- Marjune Delos Reyes QBE Insurance Team Leader (- I hereby certify that the above mentioned information are true and correct to the best of my knowledge. ELMA JOY P. AWA-AO Signature of Applicant