Ellyn Grace Bito-onon Malonzo

Ellyn Grace Bito-onon - Malonzo Unit B, 16 A. Plata St., Caniogan, Pasig City| - |- Education BS in Information Technology | March 2012 | West Visayas State University · Major: Networking · Minor: Software Development and Multimedia · Graduated Cum Laude Master in Business Administration | Polytechnic University of the Philippines · Specialization: Marketing Management · November 2016 - June 2018 (for continuation) Skills & Abilities Administration · Project Documentation, Office & Admin Support, Technical Reporting Management · Project Coordination, Project Management, Implementation, Technical Services Management Functional · Business Analysis, Process Management, Planning, Account Management Technical · Basic to advanced IT Support, Networking, System Administration, Helpdesk Support, Customer Service, System Integration Work Experiences Technical Support Associate| Harte Hanks Philippines | June 2012 Customer Service​ - Serve customer calls, establish effective communication, log and conduct technical support Helpdesk Network Engineer | Imaginet International Inc | July 2012- Aug 2015 Office & Admin​ - Manpower scheduling, assistant to the technical head, technical services project proposal creation, monthly customer support reporting, project coordination, technical documentation, email Customer Service​ (Helpdesk Management) - Receive customer reports via email/phone/IM, log ticket and conduct level 1-2 troubleshooting Technical Support​ - Email & desktop support, Web services support, System daily monitoring & maintenance IT Business Partner | Max’s Group of Companies | Aug 2015- July 2018 Project Management​ - Enable IT projects for the customers, provide support, manage resources, document and signoff Account Management​ - Establish good business relationship between BU (business units) and support, coordinates concerns between internal shared support & BU’s management team Customer Service​ - Set meetings with customers (BU’s) to present business review monthly, quarterly or annually, participates in all customer engagements Online English Tutor | 51 Talk | June 2017- Sept 2017 (Part Time) English Tutor​ - Teach chinese students online thru 51talk tools and making sure to meet good student rating Personality Determined, Adaptable, Honest, Keen, Hard working, Helpful, Optimistic Training & Certifications Trainings​: Microsoft, ITIL, Amazon Web Services, 7 Habits of Highly Effective Managers, Coaching, Project Management, Lean Six Sigma Certification​: ITIL V3 Foundation, Lean Six Sigma Yellow Belt