Elly Santer Sinuraya

RESUME Elly Santer Sinuraya Perumahan Duta Bintaro Jl. Tampak Siring Blok D1 No. 39 Pinang Kunciran Tangerang Banten Phone (Home):- Cellular :- Email :- JOB OBJECTIVE Seeking position Information Technology Manager in an established and successful business WORKING EXPERIENCIES 29/06/2015 – now Company : Infosys Solusi Terpadu - Menara Batavia 9th suite 901C Jl. KH Mas Mansyur Kav. 126 Jakarta Position : Application Support Analyst Company backgroud : IT Solution for Bank & Financial services Industry Job and Responsibility : - Analizing Sungard Abit Quantum system (Banking Treasury management system) on Project of Treasury Bank BPD Riau Kepri Bank Muamalat Jakarta and Bank BPD Kalimantan Timur - Creating LHBU (laporan harian bank umum) and LBU (Laporan Bulanan Umum) on Project of Treasury BPD Riau Kepri and Bank Muamalat Jakarta - Create Report Ad-hoc Treasury Divition, Transaction Deal Slip and Settlement Slip by Crystal Report 2013 for Treasury Project - Create View Table Object in SQL Server 2012 as a way to solved complicated data nor inquery project deliverables - 1st Level Support in for Treasury Application - Disign and Implementation Service Desk Application using Service Desk Plus (SDP) Manage Engine for internal Service Desk Divison (internal project) 20/10/2014 – 30/04/2015 Company : NTO International Jl. Pluit Selatan IV No.7 Jakarta Position : Programmer & IT Support Company background : Master franchise pre-school TumbleTots, RightStep and providers pre-school academic at Taman Anggrek, Pondok Indah, Bintaro, Pondok Gede and Cibubur location. Jobs and Responsibility : - Setup academic program application (Pitware) and time attendance application (FingerSpot) - Fix bug Viual Basic code program and Data cleasing/revise MySQL Database - Build Summary report wirh Pivot Table MS Excel - Visual Basic and Crystal Report coding - Monthly Report employee time attendance. - Register employee’s finger print - Setup Desktop and problem solver - Remote Desktop by Team Viewer while PC at franchisor office inquiry install software or error fixing - Operating Broadcast video live meeting using talkfusion.com services 15/08/2009 – 30/05/2014 Company : Aimia Indonesia (www.aimia.com) Menara Jamsostek North Building 11th Jakarta Position : Information Technology Support Executive Company Backgroud : Global company engaged Relationship Marketing program . Running loyalty and reward programs for big brads eq. Nutricia Milk, Silverqueen, and Futuready. Running Call Center for Mazda motor . Jobs and Responsibility : - Provide and supervise a broad range of IT support services: Install Operating system and software application for hardware Server, Desktop/ Laptop , Apple Mac Workstation/ Macbook nor Re-install solution to solve system crash.. Work assignments include issues involving multiple components used in internal Office and Call center site. - Managed and supported hardware and software operations at one on-site and one remote Call Centers, including File servers services to100 employees - Managed Server in colocation services provider And internal Office : Error handling, install Operating System and MS SQL Server, Setup or configuration. - Coordinate requests for IT support. Utilizes problem management software for tracking, trending and escalation of problems and problem resolution.. Determine problem escalation priorities for support staff. - Responded to incoming help requests from end users via telephone, ticketing system and provided users with prompt resolution. - Manage day to day operations and achieving overall KPI for helpdesk - Coordinates activities in support of user training and assistance requests for all programs. - Monitors assistance efforts periodically and provides assessment reports to management on status and recommendations for improvements. - Confers with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently. - Trains users in learning new company-provided applications and assists in problem solving for applications issues. - Maintains records, logs, IT Asset documentation , and reports of assistance. - Maintains network and workstation preventive maintenance logging efforts to ensure network and data integrity. - Tests new software applications and recommends purchase where required. - Client Facing, Liaising and Interaction for support sales team and client satisfaction management. - Develop and manage relationships across the business and with a wide variety of partners. - Manage IT Expenditure planning and monitoring purchase order related with IT device. 06/2005 – 07/2009 Company : SDGI (www.sdgisolutions.com), Ariobimo Sentral 4th Floor Jl. HR. Rasuna Said Kav X-2 No.5 Jakarta 12950 Position : Programmer and Application Analyst Company Background : IT Solution provider in particular ITSM (Information Technology System Management) with Touchpaper Server. Jobs and Responsibility : - Implementing Touchpaper Application Server and deploying Touchpaper web application at client site (PT. Bentoel, Niaga Bank, Metrodata, Ministry of Finance and Ministry of Communication) - Training Touhpaper Application and Crystal Report to client user - Design Standard Reports and Customization Reports by Crystal Report & Crystal Report Server will be paired to Touchpaper Server - Maintenance and response incoming help request from client - Design Standard and Custom reports for viewing at Touchpaper Application 1/2009 – 7/2009 - Assigned as ASP Programmer to enhancement PTKHI website at BP Migas / SKKMigas - - As ASP Programmer to enhancement loan application at NIAGA BANK Head Office As Delphi Programmer to enhancement Hospital Operation Application At Awal Bros Hospital As Project Manager in Software Application Development project at Ministry of communication Company : Primalogic Inter Asia 08/1999-05/2004 assigned As System Engineer Sun Microsystem Project Maintenance for PT Jamsostek - Install Sun OS and Oracle Database in Sun Mucrosystem Sparcstation Server at PT Jamsostek Jakarta, Medan, Riau, Palembang, Makasar, Manado, Kendari, Gorontalo branch office - Backup data to tape device when visit maintenance to Jamsostek Office. - Replacement broken part of Sun Micosystem Sparc Station (Hard disk, CD ROM, Memory), Sun External Storage device - As Project Officer in company clients procurement project including supervise delivering and executing activity. - Presales company products and services. 05/1998 – 07/1999 Company : VICO Indonesia, Badak Field East Kalimantan Position : Technical Support Company Background : VICO Indonesia is a Production Sharing Company (PSC) Pertamina. It is engaged in exploration oil & gas at Badak Kalimantan Timur. Jobs & Responsibilities : Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. TRAINING ATTENDED     ITBM Touchpaper Software, SDGI, Jakarta, January 2008 Manasoft Desktop manage software, Touchpaper Corporation, Jakarta June 2008 Oracle Developer, XSis Mitra Utama, Jakarta, 4-8 July 2005 Building dynamic website using Content Management System, WEB-C, Jakarta, 3 November 2004 EDUCATION 1995 – 1997 : 1993 - 1994 : TECHNICAL SKILL 3th Diploma Degree Computer Engineering Polytechnic ITB Bandung 1st Diploma Degree Computer Engineering Polytechnic ITB Bandung Operating System : MS Windows XP/7, MS Windows Server 2008, Mac OS, Linux, Mac OS Database : MS SQL Server 2000/2005, MySQL Application : Cpanel/Dpanel Domain administrator, MS Office 2010/2013, Adobe Acrobat, Crystal Report Networking : Router Microtic Configuration Web programming : HTML, PHP, ASP CMS : Wordpress, Joomla SOCIAL ACTIVITY - As Web Administrator www. klasis-jakben.org (church organization) ,