ELLIOTT FOSTER
INFORMATION TECHNOLOGY PROFESSIONAL
CONTACT
Desktop and Mobile Support | Network Administration | Hardware Configuration
Spring, TX 77373
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EDUCATION/CERTIFICATION
DEVRY UNIVERSITY
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Bachelor of Technical Management
Degree in Computer Information Systems
AREA OF EXPERTISE
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IT Management
Project Management
IT Methodologies
Technology Solution Design
Exchange Server
LAN/WAN Operations
Security Configurations
Team Contributor
IT Vision & Strategy
Training and Development
Wireless Access
System Conversions
PROFESSIONAL SKILLS
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Effective communication
Organizational and time management
Ability to prioritize multiple tasks
Ability to handle high-stress situations.
Strategic Planning and Team Leadership
Reliable, responsible & honest team player
Proactive, confident and a self-starter
Decision making & Problem solving
Strong knowledge of Servers, Network
Infrastructure, and desktop support
▪ Knowledge of IT regulatory and industry
standards
▪ Goal Oriented & attention to details
▪ Ability to achieve high performance goal
and meet strict deadlines
REFERENCES
Available upon request
PROFESSIONAL SUMMARY
Highly motivated and experienced IT professional with 6 years’
experience in IT industry with a proven record of achievement and
success. Expert in providing network support, desktop server, and
application technical support in a dynamic, fast paced environment.
Offers over five years of experience supporting executives and senior
leaders in an enterprise environment with comprehensive
understanding of the skills needed to quickly identify and resolve issues
with hardware, software, and network access. Well versed in providing
end users with the necessary training and knowledge to empower full
use and benefit from technology. Strategy-minded and results-producing
professional with wide-ranging experience in remote help desk support,
relationship and partnership-building.
Highlights
▪ Demonstrated outstanding customer services skills, consistently
receiving high ratings on client satisfaction surveys.
▪ Repeated success directing IT projects from inception to execution,
strategically allocating resources and delegating tasks to achieve ontime, on-budget delivery.
▪ Expertly manage technical support operations, diligently
troubleshooting issues to identify root causes and prevent recurrence.
▪ Excellent ability to deliver outstanding results with the highest degree
of expertise and professionalism
PROFESSIONAL WORKING EXPERIENCE
Goodman Manufacturing, Houston, Tx
IT Analyst II | 2017-present
Played a key role in providing a high level of technical support for all
users in the 700 remote branches of the company through use of RDP
and/or Teamviewer sessions.
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Troubleshoot, analyze, resolve, track, escalate and accurately
document hardware, software and technical issues.
Assist users in the operation of standard PC equipment including
PCs, printers, phones and peripherals.
Ensure timely customer follow-up and status reports until issue is
resolved and resolve escalated customer problems.
Responsible for Desktop Support requirements to meet and
maintain the Service Level Agreements (SLA).
Assist with standardizing PC configurations and providing Hardware/
Software updates including Operating System, Network Client, hard
drive, memory, Printer, Scanner, etc.
Accomplishments
▪ Commended for time and task management during several projects
where new equipment had to be tested, configured and distributed to
users in the company locally and remotely in a short amount of time
MULTICORE IT, Cypress, TX
Supervisor of Managed Services |-
Fulfills a critical role addressing and resolving technical issues impacting network, workstation, and software
application performance and availability for clients of this leading provider of IT support and consulting services.
▪ Assumes a lead role in the management of client Office 365 and Microsoft SharePoint deployments,
directing new user creation, user permissions, file access management, and other key areas.
▪ Facilitates the migration of clients from on-premise file sharing systems to SharePoint through the
development of the appropriate folder structures.
▪ Successfully transitioned clients from on-premise and legacy Microsoft Exchange servers to Office 365
Exchange Server.
Accomplishments
▪ Provide a systematic communication of project status and key milestones to all clients
▪ Respond to customer requests for product or solution information
▪ Provide technical support, troubleshooting, maintenance, and upgrades to help clients maintain their
database infrastructure.
NOBLE ENERGY INC., Houston, Tx
Service Desk Coordinator |-
Facilitated the implementation of hardware and software applications to end users at this leading energy
corporation, with a scope of responsibility that included installation, configuration, and testing of complex
equipment. Oversaw the process of deploying IT infrastructure for new employees and coordinating the
receipt of hardware from separating employees.
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Leveraged superior technical expertise to lead or contribute to the repair of hardware, reinstalling
applications as necessary to restore users to their original configurations prior to support incidents.
Coordinated and led training sessions for new and existing employees to build competencies in software
and hardware features and functionality.
Contributed additional service and expertise providing after-hour service to address escalated Service
Desk issues, ensuring the overall quality of the end user experience.
Maintained compliance with company policies through asset management responsibilities spanning
procurement, receipt, inventory, tracking, and distribution, including these tasks associated with office
moves, build outs, and relocation projects.
Accomplishments.
▪ Plan, coordinate, and execute hardware and software upgrades. Serve as vital resource for Help Desk
staff, overseeing daily support operations, and providing assistance on complex trouble tickets.
Cultivate and maintain relationships with IT vendors.
TECHNICAL PROFICIENCY
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Active Directory (5 years)
Windows 10 (5 years)
Windows 7 (10+ years)
OneDrive (5 years)
Networking (2 year)
Print Servers (2 years)
Apple Devices (3 year)
DameWare (2 years)
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Office 365 Administration (5 years)
Solarwinds Technologies (3 year)
Dell, Lenovo, HP Computers (5 years)
Desktop Support (10+ years)
Customer Service (10+ years)
Microsoft Office (10+ years)
Exchange Server Management (3 years)
Excel (10+ years), Word (10+ years)
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PowerPoint (10+ years)
Troubleshooting (10+ years)
Cisco Call Manager (3 year)
Windows Server 2008 (3 years)
Windows Server 2012 (2 years)
SharePoint (2 years)
Cisco Meraki (2 year)
Time Management (10+ years)
