Ellie Mae Ortiz

Ellie Mae B. Ortiz Taguig City, Philippines--- / - Career Objective To utilize my strong background in digital marketing, sales, and customer service in an organization that maximizes my skills and potential Professional Experience Concentrix (October 2020 - Present) Ayala North Exchange, Makati ● Marketing Adviser - Meta certified Media Buying Professional in charge of sales, marketing, and account management Brasa Inc (February 2020 - May 2020) BGC, Taguig ● Sales Closer - Conducts outbound calling to business owners in USA, Canada, Europe, and Africa to analyze their business needs and to convince them to purchase Search Engine Optimization services TeleTech (February 2019 - January 2020) 21st Drive, Taguig, 1630 ● Outbound Sales Representative - In charge of closing sales to meet the quota required by Google and oversees hygiene in funnel management ● Google Ads Digital Marketing Strategist - Responsible for effective account management resulting to impressions and conversions Carlson-Wagonlit Travel (May 21, 2018 - January 2019) 16th and 31st Floor, Zuellig Building, Paseo de Roxas cor. Makati Avenue, Makati ● Travel Counselor - Manages corporate travel to ensure client satisfaction with the use of sophisticated Sabre Global Distributions System ePerformax Contact Centers & BPO (March 2016 - April 30, 2018) Macapagal Boulevard corner Pearl Drive, MOA Complex, Pasay City ● Senior Travel Consultant - Provides excellent customer service in every business or leisure travel through excellent and effective communication ● Task Manager / Quality and Accuracy Support - Chosen to closely monitor technical changes in airline tickets, hotel bookings and car reservation ● Social Media Care Representative - Given the confidence to represent the business through answering queries and responding to comments on Facebook and Twitter ● Email, Chat and Text Messaging Support - In charge of resolving customer issues in the friendliest and most professional way possible Teleperformance (May 2014 - March 2016) Ayala Ave. cor. Gil Puyat Avenue, Makati City ● Customer Service Representative / Travel Expert - Smoothly handles inbound calls from travelers around the world ● Technical Support Representative - Serves as the frontline customer Supervisor, resolves technical issues of travelers and receives feedback to improve the services of the company ● Quality and Accuracy Support / Tier 2 Working on Rejected Queues - Handpicked to save the company from payout due to agent errors on travel bookings Special Skills ● Proficiency in Microsoft Word and Microsoft Powerpoint ● Expert in Sabre Global Distribution System ● Skilled in Amadeus Global Distribution System Education 2009 - 2013 Bachelor of Science in Hotel and Restaurant Management STI College Global City STI Academic Center, University Parkway Drive, Fort Bonifacio Global City, Taguig 2009 - 2005 Anne-Claire Montessori Secondary Education #12 Horseshoe Street, North Signal Village, Taguig City 2005 - 2000 Anne-Claire Montessori Primary Education #12 Horseshoe Street, North Signal Village, Taguig City Character References Michelle Mauricio - - Team Leader Financial Support HSBC Electronc Data Processing Inc. U.P. AyalaLand TechnoHub Valerie Tismo Team Leader Carlson-Wagonlit Travel - I hereby certify that all the above information is true and correct to the best of my knowledge and belief. Ortiz, Ellie Mae B.