Ellevyn Picache

ELLEVYN B. PICACHE #20-12st cor Irving East Tapinac Olongapo City, Zambales 2200 Contact no. : (- / -- SUMMARY Almost 4 years’ experience providing Administrative Support and Customer Relations for companies and institutions. Expert in using technology, to enhance speed and accuracy of administrative tasks. Demonstrated range of professional communication skills. Earned Bachelor of Science degree in Commerce Majoring in Tourism with a distinction of Cum Laude garnering a GPA of 1.57 PERSONAL INFORMATION Age : 24 Date of Birth : June 26, 1992 Gender : Female Citizenship: Filipino Height: 156 cm Weight: 55 kg Languages: English, Tagalog SKILLS • Communications • Photo and Video Editing • Office Machines • Data Entry • Business Correspondence • Mail Routing • Organization • Customer Relations • Payroll and Remuneration Deployment • MS Office Suites (Word, Excel, PowerPoint, Publisher) • Travel and Hotel Reservations EXPERIENCE SANYO DENKI - PHILIPPINES, Subic, Philippines June to November 2016 EXECUTIVE ASSISTANT Resourceful Executive Assistant adept at coordinating internation travel, organizing large scale meetings, and managing third-party vendors. Highly self-motivated with a solid work ethic. Skills at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Manage President’s compile and frequently changing travel arrangements and coordinate pre-planning of trips. Create expense reports, budgets, and filing systems. Conduct research to prepare, gather and proof briefing materials, agendas, and decks for all executive-level meetings. Develop and maintain alert system for upcoming deadlines on incoming requests, projects, and events. Assist with team building initiatives and overall support for maintenance of organizational culture and employee morale. Distribute company-wide announcements, book conference rooms and coordinate catering for annual staff development forum. Locate and attach appropriate files to incoming correspondence requiring replies. Frequently used word processing, spreadsheet and presentation software Updates President’s calendar complete reorganize Executive, Finance, and Top-level Management as needed. Maintaining utmost discretion in dealing with sensitive matters. HANJIN HEAVY INDUSTRIES AND CONSTRUCTION - PHILIPPINES, (Under Redondo Baytech Corporation) July 2013 to March 2015 Subic, Philippines PAYROLL ACCOUNTANT (Administrative Staff) Provided wide range of administrative and clerical duties to the Payroll and Finance Department. Input employee payroll data into iProCon database, calculated employee salary totals and remuneration payment for reporting purposes, and provided administrative support to employee financial aid complains and suggestions. •Performed timely and highly accurate data entry to ensure fastest turnaround possible for employee financial aid applicants. •Created Excel spreadsheets to summarize salary, loan, and remuneration activity for Admin Section Chief and Managers. •Answered incoming phone lines to provide details on filing deadlines and application status. •Developed thorough guidelines for operating office equipment to reduce repair calls and streamline usage. •Coordinated with all departments ensuring smooth operation •Coordinated workflow through various departments •Coordinated, prepared, and recorded meetings •Coordinated relocation of employees in conjunction with the Human Resources Department and set up interviews with employment candidates •Answered inbound calls, assisted customers with account information, placed orders, set up service appointments, and assisted customers with technical support •Accepted increasing responsibility demonstrating flexibility and ability to learn quickly •Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service •Acquired excellent communication and interpersonal skills with the public and coworkers •Analyzed and organized office procedures, such as bookkeeping and clerical services •Communicated professionally with upper management and customers •Analyzed data and formulated solutions for specific problem areas •Safeguarded and maintained all classified material •Studied management methods, improved workflow, simplified reporting procedures, and implemented cost reductions •Provided support to management, handled routine administrative work, coordinated statements, maintained records, and tracked information IQOR PHILIPPINES INCOPORATED, June 2012 to July 2013 Clark, Pampanga CUSTOMER SERVICE REPRESENTATIVE Performed various clerical and administrative duties for IQOR Philippines Inc., Diverse in handling inbound and outbound calls, accommodated large volume of requests, complaints, and suggestive information. Fluent in speaking and writing American English, while working under pressure and shifting working schedules. •Transcribed dictated material •Transcribed recorded statements •Performed general office duties, including all daily correspondence, and phone etiquette •Strong organizational and interpersonal skills •Notified supervisors of upcoming performance appraisals and performed follow-ups to ensure timely implementation of suggested changes •Understood the importance of effective interaction with all management levels •Performed tasks with pleasant and friendly personality •Prepared and presented daily status reports to senior management •Committed to the assistance and support of others while maintaining a cheerful and helpful attitude •Built rapport with customers through effective and precise communication •Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives •Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels •Excellent public relations and customer contact ability •Responded to inbound service calls in a fast-paced, high-volume call center •Customer-oriented, developed and executed company relations and promotional campaigns •Dealt tactfully and effectively with difficult customers •Strong background in both client and vendor relations •Involved in all aspects of customer service including solving problems, establishing and accessing customer accounts, and performing credit evaluations Philippine Airlines November 2011 to March 2012 Manila International Airport Authority, Manila, Philippines Customer Relations Assistant •Managed extensive phone work to facilitate airport-wide communication. •Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies •Processed all general customer service requests •Proven ability to interact effectively with clients and staff at all levels •Interacted efficiently with business customers, providing information and resolving critical problems •Presented a cheerful and helpful manner with customers and colleagues •Maintained positive customer relationships •Highly trained and skilled in processing personal and confidential information •Analyzed and improved departmental operations and procedures resulting in increased productivity EDUCATION AND TRAINING Far Eastern University, Manila, Philippines- Bachelor of Science, in Commerce (Major in Tourism) GPA: 1.57 Graduated with a distinction of CUM LAUDE Successfully completed coursework in self-directed, self-paced learning environment. Extracurricular activities include positions of leadership as well as additional work on teams and committees. Trainings and Additional Courses Trained at Right Computer System Inc. Finishing courses of Call Center Agents, NC II (of 2012) Participant, Career Seminar-Look for Success (2012) Participant, Achieving Success through Social Responsibility (2012) Participant, Ushering and Tour Guiding Committee Workshop, "Moving Forward" Customer Service Technique References: Mr. Allan Fajardo PGA-Team Leader Sanyo Denki Philippines Inc.-(- Ms. Neela Cababaro Section Chief (Payroll Section) Subic Shipbuilder Corporation (Hanjin Phils.) (-