Ellen May Go

ELLEN MAY REQUE-GO 6 Duhat St., CERIS 1 LEDC, Canlubang, Calamba City Laguna - / - /- WORK EXPERIENCE: [Dec. 12, 2016 – Present] Increase Your Profits [Nov 21, 2016 – Present] A1 Remotecoders Virtual Assistant (Part time) -Provides assistance with high-quality service for the business of the clients done remotely -Uses Skype, Webmail, Producteev (Task Management Software) and WebWork Tracker [March 11, 2016 – Present] Acadsoc Online Tutoring Online Teacher -Responsible for teaching and assisting Chinese students on their selected lesson manual remotely. [March 11, 2016 – May 2016] Mainstreet Finance Group LLC Account Manager - B2b outbound calls and pre-qualifying business establishment on business cash advance loans - Uses Snapforce as CRM where we put leads for our interested contacts [September – January 2016] Balsam Brands (www.balsamhill.com) Customer Delight Specialist - Uses Salesforce where we assist customers with their account and orders online. - Uses Sococo as our virtual office. [December 2014 - September 2015] We Emulate You (www.weemulateyou.com) Freelance Executive Sales Assistant / Appointment - Setter / Virtual assistant - Assists clients/companies with the sales process - Call potential customers, engage them in conversation, provide information regarding a product or service and set up meetings with a member of the sales force of the company that they are representing. [March 2014 - May 2014] GEC RF Global Services, Alabang Muntinlupa Fraud Analyst [June 2010 – February 2014] HSBC Electronic Data Processing, Alabang Muntinlupa Senior Phone banker / Authorizer / Fraud Analyst As a Phone banker: We answer telephone calls and provide information/assistance to our Bank Account Holders As an Authorizer: We answer telephone calls from acquiring bank and make sure all transactions we authorized are valid and non-fra udulent. As a Fraud Analyst We analyze all card transactions that pushes through to prevent any unauthorized and fraudulent transactions, We also had to make decisions, analyzing transactions data history where in most cases we have to call the card hold er to verify these transactions. [June 2008 – December 2008] ePerformax Contact Center, Makati City Customer Service Representative - Answers telephone and provides information/assistance to customers who are having problems in regards to thei r Washington Mutual (WaMu) Credit card [July 2002 – November 2002] Enchanted Kingdom, Balibago Sta. Rosa Laguna Cashier / Merchandiser - Punches out the item bought by the guest at the same time monitoring your cash and merchandise to make sure that your total sale is balanced to the inventory of the day. [December 2000 – April 2001] Chowking Food Corporation, Vega Centre Los Baños Laguna Counter Person - Punches out the food ordered by the customer and calls out to the kitchen. - Making sure the counter is clean and hassle-free at all times. PREVIOUS OUTSIDE ACTIVITIES: - Choir member (St. Joseph Parish) Canlubang, Laguna - Canlubang Catechist member - Purok 7 Youth Club member QUALIFICATION SUMMARY: Dependable, trustworthy, ethical and discreet, customer service oriented and resourceful. EDUCATION: [1998 – 2001] Colegio de San Juan de Letran. Calamba City Laguna BS Information Technology major in Computer Science - Letran Dance Company (LDC) Member - 1st yr. Representative of Information Technology of Letran (InTeL Society) - Won in the InTeL Society’s official logo contest [1994 – 1998] Mary Help of Christians School, Canlubang Laguna High school - Choir member - Dance club member - Flowers of Mary (FOM) Member - Salesian Youth Movement (SYM) Leader - Band member (drummer) - Varsity player of volleyball - Varsity player of basketball - Loyalty Awardee - Best in Math (Summer class ’95) [1986 – 1994] Mary Help of Christians School, Canlubang Laguna Kinder, Prep and Elementary - Spelling B contest winner - Joined Taekwondo club - Enrolled at Ballet School summer of 1989 PERSONAL DATA: Date of Birth Place of Birth Height Weight Religion SSS No. TIN No. Passport No. Name of Father Occupation Name of Mother Occupation : : : : : : : : : : : : 20 May 1981 Parañaque City 5’1” 110 lbs Roman Catholic- EB- Josefino M. Reque Cashier – Lindbergh Parking Inc, San Diego USA Erminda S. Reque Retired Bank Employee – Paradise Valley Federal Credit Union, SD, USA - Character Reference upon request