Ellen Kimble

Ellen Marie Kimble-| ​- ​| Austin, TX An effective leader with a demonstrated track record for project success and profitable results seeking a challenging position that will fully utilize my problem solving, organizational, technical, customer service and communication skills. Relevant Experience November 2015 May 2016 Professional Services Manager January 2015 December 2015 On-Site Implementation Consultant September 2013 January 2015 January 2012 June 2012 Drivve Inc. - Austin, TX ● Delivered post-sales Professional Services installations creating scope of work and support level agreements in coordination with stakeholders, technical enterprise IT architecture software implementation, training, follow-up, and consulting. ● Through customer partnerships with project implementations, generated an additional $150k in new licensing contract revenue Oracle - Baltimore, MD ● Known for project success with adhering to strict and last-minute project deadline go-live events managing other consultant resources for large customer sites ● Lead technical implementation upgrading and configuring MICROS Point-of-Sales systems within PCI-SCC compliance and training CPU T2 Senior Advisor Apple Inc. - Austin, TX ● Effective case management between consumer and on-site engineers ● AppleCare Customer Service Excellence in 2014 for consistent 100% customer satisfaction and 95% issue resolution metrics ● Mentored new advisors and created original training material Event and Membership Coordinator International Association of Software Architects ● Assisted publishing significantly more content with senior IT thought and business leaders via event coordinating, social media, webinars, and other member engagement models. Community Involvement December 2011 January 2016 Webmaster Executive Board Member Volunteer Central Texas Chapter - American Society for Public Administrators Education Class of 2013 University of Phoenix Class of 2010 University of Phoenix Master of Public Administration Bachelor of Science in Psychology Certifications 2015 MCP/MTA - Windows Server Administration 2008 & 2012 ​Microsoft Inc. Skills ● ● ● ● Windows (SQL) Server 2008/2012/7 Pro, UNIX/Linux, and OSX WAN/LAN TCP/IP in diverse enterprise infrastructures Deployments and Migrations via VMWare, Hyper-V, and VirtualBox Support experience in Python, Ruby, RegEx, HTML/CSS, SQL, Python, bash & powershell