Ellen Farina

Ellen Personal Profile The Massachusetts Department of Early Education and Care has certified me to work with children ages birth through five. I have completed Mildred Elley’s Early Childhood Education certification program as well as taken classes at Berkshire Community College and UMASS for Early Childhood Education. I also have many years of retail/customer service experience and two years banking experience. Education University of Massachusetts Early Childhood Education and Administration GPA 3.89 Berkshire Community College, Pittsfield MA Early Childhood Education GPA 3.333 Mildred Elley, Pittsfield MA Early Childhood Education Certification Program, March 2015 GPA 3.43 Skills     Curriculum Development Detail Oriented Customer Service Proficient with Computers Experience Wayfair, September 2019 – Current  Full Time Skill 2 Service Consultant. Customer service: lost packages, damaged items, placing orders, account maintenance and more. I have taken on extra duties such as creating fun desk name badges for my team members and sending out weekly customer satisfaction survey comments in a fun way. Ellen P. Farina Resume Page |1 Berkshire Bank, May 2017 – September 2019  Full Time Teller I. Customer service, receiving and processing banking transactions, product sales, cash handling, customer satisfaction, problem solving, attention to detail. The Children’s Place, May 2016 – May 2017  Sales Associate. Product Sales, customer satisfaction, stocking, cleaning, organization, and product knowledge. Gladys Allen Brigham Center, December 2015 - Current  Substitute Teacher. Watching the children, teaching them to pronounce words as well as word association, counting, reading, colors, life skills, cleaning, various projects. Staples, December 2014 – May 2016  Part time Copy Center Associate. Product sales, helping customers, copies, laminating, scanning, business cards, posters, calendars, binding, cleaning, customer satisfaction, working on multiple jobs at one time, and product knowledge. Staples, August 2013 – December 2014  Part time Office Supplies Associate. Product sales, down stocking, putting the load away, cleaning, helping customers, customer satisfaction, ordering customer products, and product knowledge. Hair Express and Day Spa, June 2013 – May 2014  Part time receptionist. Answering a two line phone system, taking care of any customer questions, scheduling appointments, ringing out clients for services and product, checking clients in, cleaning various parts of the salon, keeping towels and capes going in the laundry and putting them in there designated spots, as well as fitting in walk in clients into the day. Berkshire Meadows, September 2012 – February 2013  Full time residential counselor. Working with one or two clients per day, focusing on behavioral issues, and teaching everyday skills such as: eating with silverware, using the restroom, getting dressed, and bathing. References Shelley Kimball  -, Branch Supervisor at Berkshire Bank Samantha Baratto  -, Co-Worker at Berkshire Bank Nicole Flynn  -, Management at The Children’s Place Ellen P. Farina Resume Page |2