Elle Scheepers

 Elle Scheepers Remote, UTC Summary As a talented all-rounder, I have amassed a number of valuable and transferable skills that will enable me to make an effective contribution to the running of your company/organisation. My short and medium-term goals are to join a team of dedicated professionals with whom I’ll be able to grow while achieving your company’s objectives and my personal goal of becoming an entrepreneur. I am a dynamic and confident individual who competently and efficiently manages her workload while helping others to be the best versions of themselves. SKILLS SOFTWARE SKILLS • Canva • Google Workspace • Microsoft 365/Office • Omni • Opera • PaySpace • POS systems: GAAP, Ikentoo, Micros, Aura, Pilot & SpaceBiz • Slack & Zoom ARE SOFT SKILLS • Administration & filing • Basic HR & payroll • Communications • Detail orientated • Financial management • Hospitality management • Interpersonal skills • Problem solving • Retail management • Social media • Stock management • Time management EXPERIENCE Aug 2024 – Aug 2025Customer Service Operator, Europa Worldwide Group – Cape Town • Booked various road freight loads or shipments for our clients between the BeNeLux region and the UK. Feb 2024 – Aug 2024Junior HR & Payroll Administrator, Wordsworth Books – Cape Town • Recruited and onboarded new staff members from the interview to loading them onto payroll. • Processed staff hours for the monthly payroll. • Created and updated branch staff folders, both digital and physical. • Helped prepare for and worked at ComicCon Cape Town 2024. • Helped prepare stock for the new branch, Constantia. Apr 2022 – Jan 2024Office Manager/PA, Divine Diva Gear – Woodstock • Answered the switchboard and responded timeously and courteously to emails received. • Processed, paid, and reconciled our creditors’ invoices and statements. • Created debtor invoices and statements, and corresponded with them to follow up on payment. • Captured the monthly stock take. • Ensured that all company assets and equipment are correctly insured and licensed. • Arranged collections using courier services between ourselves and our suppliers. • Calendar management: scheduled various appointments/meetings. • Made travel arrangements: booked flights and accommodation. • Assisted with entertainment: made restaurant reservations, booked movie tickets, etc. • Purchased kitchen and office supplies that the business requires. Apr 2021 – Dec 2021Bar & Front of House Manager, Infusion on Long – Cape Town • Opened and closed the restaurant and saw to it that all relevant duties were correctly executed. • Took reservations, usually telephonically, and assisted with the setup of the reservations layout. • Planned and executed various training sessions for the FOH team, as well as checked them for their equipment and appropriate attire. • Assisted with the planning and execution of various events, such as DJ and Comedy nights. Jul 2019 – Jul 2020Deputy Front of House Manager, The Fugard Theatre – Cape Town • Got the patrons into the theatres and started performances on time. • Assisted patrons with any requests or problems and had them speedily resolved. • Reconciled monthly petty cash expenses. • Captured the usher's wages for payment by our accountant weekly. • Inspected both our buildings and ensured they have been properly cleaned. • Reported any maintenance issues to the person responsible for repairs to be executed. • Rostered FOH staff. May 2018 – May 2019Store Manager, Bibliophilia – Woodstock • Dealt with customer queries telephonically, in-store, or online. • Processed sales for customers both in-store and online. • Loading items for sale in-store onto the website. • Visual merchandising. • Store housekeeping. • Social Media Marketing: designing and posting numerous campaigns for marketing purposes on various social media platforms such as Facebook, Instagram, and X (Twitter). Aug 2016 – May 2017Operations Manager, Jarat Tours – Radisson Waterfront, Cape Town • Provided a well-structured work environment by keeping inventory levels on par and having all equipment fully operational. • Inspected all vehicles and had the chauffeurs set them up per the company standards so that guests may receive consistent 5-star treatment. • Regularly checked the schedule and traffic so that chauffeurs were dispatched timeously. • Efficiently responding to all correspondence. • Captured invoices for transfers and tours on Opera to ensure that the company receives payment from the hotel. • Worked with teams from various departments within the hotel, including front desk, housekeeping, maintenance, business center, etc., to ensure that all guests' needs were met. • Acted in the capacity of Concierge for the Radisson Blu Waterfront. Mar 2016 – Aug 2016Assistant Restaurant Manager, Pulp Kitchen – Cape Town • Assisted customers with any help they may require. • Weekly and monthly stock takes. • Ordered various stock daily to enable the restaurant to operate effectively. • Processing invoices and the payment of COD suppliers. • Banking daily cash takings. • Ordering stationery and checking that all office equipment is in working order. Jun 2014 – Oct 2015Shift Leader, Crocs Concept Store – V&A Waterfront, Cape Town • Opened and closed the store and oversaw housekeeping. • Checked the cashier's cash-ups and fixed mistakes. • Stock management. • Assisted customers with sales, returns, compliments, and complaints. • Implemented various sales strategies and team-building training to ensure that the team can effectively drive sales and meet sales targets. Jun 2010 – Feb 2013Bookseller, Exclusive Books – Stellenbosch, Western Cape • Assisted customers with purchases and/or sourced titles not in store, processed exchanges, refunds, gift vouchers, etc. • Unpacked and merchandised stock by the standard that was mandated by our head office. • Saw to it that the store's general appearance is well maintained. EDUCATION Bachelor of Laws, LL.B, University of Stellenbosch - Third year Graduated 12/2002Certificate in International Hotel Management, Varsity College Graduated 12/2001Matriculated with Bachelor’s Pass, Parow High School LANGUAGES AfrikaansFluentDutchBasic EnglishFluentGermanBasic REFEREES NAMEAnya HeydenrychIris Bolton COMPANYWordsWorth BooksThe Fugard Theatre POSITIONNational Operations ManagerFront of House Manager-- NUMBER- (WhatsApp) VOLUNTEERING Habitat For Humanity, Campus chapter Chair & #ZumaMustFall, CPT march convenor & spokesperson. Wrote for and edited my high school newspaper and 3 online publications: Digital Soul SA (Sub-Editor), Nova Mentis (Writer), and Scrolla Afrikaans (Writer).