ELLE MENOR
OPERATIONS MANAGER | EXECUTIVE VIRTUAL ASSISTANT
CONTACT
WORK EXPERIENCE
-
Office Manager (Part-Time)
ellemenorva.wixsite.com/portfolio
DANSBURG MACRO-BUILDERS INC. - MANILA CITY, PH
www.linkedin.com/in/elle-menor/
SUMMARY
A skilled Digital Operations Executive
Assistant with a proven track record of
efficiently managing office operations
and ensuring annual goals are met
and exceeded!
EXPERTISE
OPERATIONS MANAGEMENT
AUTOMATION
ADMINISTRATIVE SUPPORT
CUSTOMER SERVICE
EMAIL AND PHONE MANAGEMENT
CALENDAR MANAGEMENT
GRAPHIC DESIGN
RESEARCH
WEB DEVELOPMENT
SOCIAL MEDIAL MANAGEMENT
SOFTWARE
ZAPIER
ASANA, NOTION & LOOM
TRELLO & SLACK
WAVE & PAYPAL
CANVA
BASIC ADOBE PHOTOSHOP
FINAL CUT PRO
ZOHO CRM
MS OFFICE SUITE
GOOGLE WORKSPACE
Executes the employee training program for all new recruits
and contributed to a 15 % reduction in staff turnover.
Monitor suppliers to ensure efficient and effective services
are provided within company budget limits.
Executive Healthcare Virtual Assistant
NEW RIVER OSTEOPATHY - VIRGINIA, USA
Social Media Manager
CERTIFICATIONS
MEILLEURE FABRICS - MANILA CITY, PH
2022 | Amazon Seller VA Masterclass
Certification
Hello Rache
2021 | Healthcare Virtual Assistant
Certification
HIPAA Training
2021 | HIPAA Awareness for Healthcare
Providers
EDUCATION
Centro Escolar University
Manila
2019 | Bachelor of Science Major in
Medical Technology
2021 - 2022
OPERATIONS MANAGEMENT:
Established an efficient workflow process and enforced clinic
protocols, resulting in increased overall staff effectiveness.
Implemented an automation workflow tool using Zapier and
Asana, reducing labor costs by 15%.
Collaborated with EMR software engineers and IT teams to resolve
issues and incorporate new features to ensure a smooth flow of
operations.
LEADERSHIP:
Supervised a team of 3-4 members. Regularly conducted
individual assessments and facilitated 1-on-1 training sessions to
improve performance metrics.
Boosted the staff's productivity level by creating interactive and
engaging training programs decreasing the onboarding time by
10%.
ADVANCED ADMINISTRATIVE SUPPORT:
Spearhead the day-to-day front desk and back-end operations for
a busy osteopathic clinic with 2 osteopathic doctors.
Utilized excellent customer service to schedule and coordinate
appointments via phone, text, email, and other social platforms for
a clinic with over 400 patients with 2 doctors.
BILLING AND INVOICE:
Processed payments, drafts, and adjustments in invoices and
deactivate and activate patients and vendor accounts to maintain
system accuracy.
Reached out to patients with past due accounts to formulate
payment plans and discuss restructuring options.
SOCIAL MEDIA MANAGEMENT:
Utilized ZohoCRM to service 20+ prospects and patients daily, and
coordinated with the marketing team to track, analyze, and report
weekly KPI's identifying pain points and marketing opportunities
for success stories.
Designed and conceptualized graphic materials resulting in ease
of online appointment booking.
WORDPRESS, WIX, & SQUARESPACE
Amazonation Ph
2020 - present
2018 - 2020
Curated content across 2 social channels ensuring a cohesive
online brand identity.
Designed organic media campaigns resulting in 15% increase
in sales.
Laboratory Intern
2019 - 2020
CENTRO ESCOLAR UNIVERSITY HOSPITAL - MANILA CITY, PH
Performed
serological,
bacteriological,
biochemical,
hematological, and microbiological examinations on samples.
Campus Tour Guide
2015 - 2016
CENTRO ESCOLAR UNIVERSITY - MANILA CITY, PH
Lead groups of 1-20+ people on tour throughout campus facilities,
engaging them with interesting facts and stand out achievements
of the university.
