ELLE FAITH BRUNO
Executive Virtual Assistant
Customer service and virtual assistant professional with 5+ years’
experience in a leading telecommunications company and a top
meal kit company in the U.S. Skilled in client support, problemsolving, and administrative tasks across chat, phone, and email.
Known for turning frustrated customers into loyal clients with
patience, empathy, and creative solutions. Passionate about
efficiency, client satisfaction, and business growth.
WORK EXPERIENCE
CONTACT--
Dahlia St Pampanga,
Davao City PH
EXPERTISE
Chat & Email Support
Data Entry & Document Management
Social Media Marketing
CRM Management
Proactive & Problem-Solving Mindset
Product Development
Graphic Design
CUSTOMER SUCCESS ASSOCIATE
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HelloFresh
Manage inquiries via calls, emails, and chat, providing
timely and effective solutions.
Monitor customer accounts, ensuring engagement and
retention while identifying upsell or cross-sell
opportunities.
Proactively identify customer needs and offer tailored
solutions to improve satisfaction.
Track and analyze customer interactions to drive
improvements in service delivery.
ACCOUNT ASSOCIATE
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AT&T
Provide expert assistance in troubleshooting and resolving
technical issues while delivering exceptional customer
support across calls, and emails .
Specialize in delivering personalized solutions, assisting with
billing and service upgrades, diagnosing connectivity,
software, and account-related concerns, ensuring quick and
effective solutions that enhance customer satisfaction.
Time Management & Ability to Multitask
ASSISTANT HOSPITALITY MANAGER-
Phone Handling & Call Screening
Likkle Beeches Restaurant
REFERENCES
Louie John Estrera
Senior Manager| Romeo’s
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Carlo Bituin
Operations SME| iQor PH
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Oversee daily operations, ensure exceptional guest
experiences, and support team efficiency.
Handle customer inquiries, conflict resolution, and
administrative tasks while maintaining high service
standards.
Collaborate with management to streamline operations,
train staff, and enhance customer satisfaction.
EDUCATION
University of Southeastern Philippines
Bachelor of Science in Mathematics
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