Ellaine Lopez

ELLAINE D. LOPEZ -- General Virtual Assistant / Administrative Assistant Malabon City, Philippines SUMMARY Organized and proactive professional with an extensive background in e-commerce and social media management, transitioning into a Virtual Assistant role with a focus on administrative support and bookkeeping. Although new to the virtual assistant field, my extensive hands-on experience in managing online businesses has developed my expertise in streamlining processes, executing administrative tasks, and maintaining accurate financial records. Committed to delivering high-quality support, optimizing operational efficiency, and providing exceptional customer service EDUCATION PROFESSIONAL EXPERIENCE City of Malabon University Affiliate Marketer [ Nov. 2022- Present ] Online Platforms ( Lazada, Shopee Philippines, and Tiktok ) Planning content for promoting affiliate products Collaborate with partners Create and manage a publishing calendar Track performance using tools like Facebook Analytics Use relevant keywords for organic traffic and experiment with different formats. E-Commerce Manager [ Jan 2019 - Sept. 2021 ] Shopee Philippines ( own online seller store ) Succesfully operated an online store, handled product listing, pricing, and promotions. Managed customer inquiries, processed orders, and ensured timely deliveries. Utilized data analytics to optimize sales and enhance customer experience. Bachelor of Science in Accountancy Undergraduate- SKILLS Administrative Support: Scheduling, email management, data entry, and document handling. E-commerce Management: Product listings, order processing, customer service, and inventory control. Social Media Management: Content creation, posting schedules, and engagement tracking. Customer Service: Handling inquiries, managing customer relationships, and providing support. Tools: QuickBooks Online, Google Workspace, Microsoft Office, Asana, Trello, Canva. Communication Platforms: Zoom, Skype, MS Teams, Google Meet. CERTIFICATIONS QuickBooks Online Certification Training Certification on Digital Marketing Onboarding to E-commerce Platforms Social Media Content Creation using AI Apps and Tools for Online Jobs Social Media Manager [ July 2018 - Present ] Shein’s Sweet Treats ( own baking business Facebook page ) Created engaging content, managed social media campaigns, and interacted with followers. Increased brand awareness and drove traffic to the online store. Sales Staff / Cashier [ July 2012-October 2016 ] Beauty Supplies Shop Managed inventory, restocked products, and assisted customers in selecting their needs. Implemented marketing strategies to boost sales and enhance brand visibility. Oversaw daily operations,visual merchandising, and staff supervision,negotiated pricing, and ensured optimal stock levels. Supermarket Cashier [ November 2011 - December 2012 ] Managed cash registers efficiently, processed transactions, and maintained a friendly demeanor with customers. Resolved customer queries and handled refunds or exchanges. Sales Clerk [ December 2004 - October 2011 ] Department Store Assisted customers with product inquiries, provided personalized recommendation, and ensured a pleasant shopping experience. Handled cash transactions, maintained accurate registers, and balanced daily sales.