Ellaine Joy Salazar

ELLAINE JOY FLORES SALAZAR SKILLS Financial Reporting. Event Planning. Customer Service. Technical Support. Administrative Support. Human Resource Management. Marketing Strategy. Research Papers. Employee Training. Social Media Marketing. Recruitment. Virtual Assistant. Tutorial. Teaching. EXPERIENCE Tropical Innovative School of Excellence (TISE) ENGLISH TEACHER JANUARY 2019 - MARCH 2019 ● English tutorial sessions with Korean students ● Provide handouts and examination formats to Korean students about learning English, grammar and sentence writing ● Assisted lead instructor in general classroom instruction on writing skills, reading comprehension, grammar and critical thinking ● Developed various lessons for use in classroom instruction ● Implemented content-based assignments for strengthening students' English speaking and listening skills TELUS International Philippines (Google Account) GENERAL ADMINISTRATION ANALYST MAY 2016 - OCTOBER 2018 ● Processed financial needs for the account activities and events ● Worked closely with the operation managers regarding the development and improvement of the account ● Worked with HRBPs regarding 202 audits ● Assisted team members for filing their government loans and queries ● Worked hand in hand with team leaders regarding events and improvement of performance of their subordinates ● Conducted training with team members who joined the engagement team for internal program ● Plans and executes event planning for Google ● Part of the recruitment and training team TELUS International Philippines (BCX Assure Account) TECHNICAL SUPPORT REPRESENTATIVE TIER 3 APRIL 2014 - MAY 2016 ● Managed call flow and responded to technical support needs of customers ● Resolved customer issues in a clear, courteous and straightforward manner ● Demonstrated professionalism and courtesy with customers at all times ● Was crossed trained to phone support ● Supported ADSL, TV and phone WEST Contact Services, Inc CUSTOMER SERVICE REPRESENTATIVE AUGUST 2013 - APRIL 2014 ● Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information ● Described product to customers and accurately explained details and care of merchandise ● Politely assisted customers via telephone ● Recommended, selected and helped locate and obtain out-of-stock product based on customer requests ● Promoted to Tier II that takes Technical, financial and sales escalations EDUCATION UNIVERSITY OF SANTO TOMAS College 2008 -2012 Bachelor of Elementary Education Major in Special Education LA ASUNCION MONTESSORI OF TAGAYTAY High School 2004 - 2008 MENDEZ NUNEZ MONTESSORI ELEMENTARY 1998 - 2004 AWARDS Elementary - 8th honorable mention - Loyalty award High School - Academic Excellence Award - Gloria Macapagal Arroyo Awardee for Technology and Livelihood Education - Gloria Macapagal Arroyo Awardee for Science and Technology - Salutatorian - Quiz bee winners for different categories and subjects College - University of Santo Tomas Scholar