Ellaeine Fernandez

 ELLAEINE PEREYRA FERNANDEZ 451 Sto. Cristo Pulilan Bulacan Contact details: - –- OBJECTIVE To enhance and apply my knowledge and skills, become a great asset for the company be one of the employee to help them achieve their goals. Job Qualification Skills Computer Skills (ms word, power-point, excel – formulas, pi-vot and v-look up). Have a good Patience and Cooperation skills. Communication skills. Organizing skills. Can handle multi-task assignments. Good in handling different kind of situation. Flexible time. Fast learner. Susceptible employee. Hard working employee. Self motivated. EDUCATIONAL ATTAINMENT Tertiary Paranaque City College of Science and Technology S.Y- Secondary Moonwalk National High School S.Y- Primary Col. E. De Leon Elementary School S.Y- Training Attended AMAZON INTERNATIONAL MANPOWER SPECIALIST INC. April – November 2008 Position as a Receptionist and Secretary Duties and Responsibilities Handling the paper works and at the same time entertaining and welcoming the applicants for different position. Responsible for taking calls, answer different queries and concerns of the applicant in a very pleasing manner. Working Experience Sales Staff April 17, 2017 – present Position : Lead Generation Agent Duties and Responsibility Provide information about the company or client I am with inform them about the benefits and what we do. Ensure they will agree to accept in receiving information about our client. Concentrix Daksh May 15, 2015 – February 28, 2017 Position : Customer Care Specialist Duties and Responsibility Assist customer and resolve their issue regarding bills, network, devices and employees behavior. Ensure their happy and satisfy on the resolution provided, make sure to display good manner throughout the call. Coolwaves Ranch & Waterpark Resort March 10, 2015 – April 17, 2015 Position: Company Representative, Reservation Staff & Admin Officer Duties and Responsibilities Handling and organizing all the reservation and making sure that every reservation is in proper. Talking and making a follow up to every customer as possible and make sure that we have reached their satisfaction. Making a summarization report for every reservation every week, organizing the record for all of the employee in-connection with their payroll. Alorica Philippines Inc. February 04, 2015 – March 02, 2015 Position : CSR – Customer Services Representative Duties and Responsibilities Attending to queries, complaints and orders of every customer in a very well and pleasing manner. Finding solutions to complaints and achieving the satisfaction of every customer. SANGALANG, TUAZON, SENERES AND AMANSEC LAW OFFICE January 2014 – December 2014 Position: Secretary and Liaison Duties and Responsibilities Attending, appearing to court trials upon the request of my employer. Handling the filing papers for the courts, ensuring that this will be filled ahead of time before the deadline. Reminding the employer in his appointment schedule. Handling the phone calls for my employer answering the queries of the clients in a very pleasing manner. DEMETREO, MILLORA and CORNEJO Law Office May 2009 – December 2013 Position Secretary, Liaison and Receptionist Duties and Responsibilities It is my duty to organized, handle all the appointment of employer and make sure he will be there on time including all the papers he needs. Responsible in typing, filling and attending to courts trials upon request of my employer. Talking and interviewing the client in a very pleasing and nice manner. Responsible in taking call and answer to different queries of the client re. The status of their cases with the permission of my employer. ____________________________________________________________________________________________________________ CHARACTER REFERENCES Atty. Arthur Amansec Former Labor Arbiter NLRC - Sheriff Edgardo Urietta Former Sheriff of Sandigan Bayan- I hereby certify that the information are true and correct to the best of my knowledge and belief. _______________________________________ Ellaeine Fernandez Signature of the applicant