Ella Yukilis

ELLA YUKELIS Merkaz, Israel | - |- Education M.A IN INFORMATION SCIENCE | 2016 – 2018 |​ BAR ILAN UNIVERSITY B.A. IN BEHAVIORAL SCIENCES | 2012 – 2015 | ​THE ACADEMIC COLLEGE OF SOCIETY AND ARTS Experience ● ● ● ● ● Internship -Research Assistant -Threat Intelligence ​| SKYBOX | SEP 2018 – APR 2019 Conducting independent and extensive research regarding vulnerabilities Collection and in-depth analysis of information from various online sources Manually mapping vulnerabilities associated with multiple CVEs to remediation actions Filter relevant information to create a clear knowledge base enabling informed decision-making Drawing conclusions based on collected information, and performing manual database corrections INFORMATION CLERK AND RECEPTIONIST | JPMORGAN | DEC 2016 – OCT 2018 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Recorded data, such as property damage, theft, violations or unusual occurrences and provided reports to the supervisor for appropriate action Worked closely with international security center handling security issues and alarm calls Responded to and handled customer complaints and inquiries Greeted clients and guests in a professional and courteous manner Data Entry Operator ​| APRIL | DEC 2014 – DEC 2016 Responsible for updating customer information for customer club/loyalty club Quality checked and corrected others’ data entries Established and maintained contacts with new and existing customers Protected organization's value by following company policy and keeping personal information confidential Performed data edit functions using a database system: Gazit by Verifone Retail 360 Performed data analysis by identifying and obtaining missing data Located, corrected and reported data entry errors Compared data with source documents, or re-entered data in verification format to detect errors Front Desk Customer Service Receptionist ​| NMC | JUN 2011 – MAR 2012 Responded to pricing inquiries and processed orders, providing accurate and timely information and quotes Provided customers with service information Managed quality communication, customer support and product representation for each client Assisted customers with inquiries and resolved customer issues Greeted persons entering the establishment, determined the nature and purpose of visit and directed or escorted them to specific destinations Skills & Abilities ● ● ● ● ● ● Highly credible, creative, high labor ethics, proactive Goal-oriented, ready to invest effort for attaining goals Superb communication and customer service skills Superior knowledge of Microsoft Office Proficient in Microsoft Office, HTML, CSS, Wix, WordPress, SharePoint, SPSS, SQL, Primo Discovery, Aleph Strong ability to work unsupervised ● Language skills: ✓ ✓ ✓ English - fluent (Level C1) Russian - native speaker Hebrew - native speaker Page 2