Ella Saab

ELLA SAAB PROFILE I am a proficient, self- motivated individual with excellent skill sets and successful experience of six years in website content administration, recordkeeping, and various personal assistance tasks. Able to focus on work without need for supervision. EXPERIENCE August 2018 March 2020 Sales Executive, Melia’s Home • Greet customers warmly and ascertain problem or reason for calling. • Prepare reports by collecting and analyzing customer information. • Contribute to team effort by accomplishing related results as needed . • Maintain financial accounts by processing customer adjustments. • Open and maintain customer accounts by recording account information. • Generate sales leads. • Identify and assess customers' needs to achieve satisfaction. • Build sustainable relationships of trust through open and interactive communication. • Meet sales targets and call handling quotas. • Cancel or upgrade accounts. • Take payment information and other pertinent information such as addresses and phone numbers. September 2015July 2017 Virtual Assistant, Melia’s Home September 2015July 2017 Customer Service Agent, Wood Picker • • • • Answer phone calls and respond to emails. Schedule meetings with clients. Update the company website and social media accounts. Manage Calendar. • Manage large amounts of incoming calls. • Resolve customer complaints via phone, email, mail or social media. • Compile reports on overall customer satisfaction. • Work with customer service manager to ensure proper customer service is being delivered. • Go the extra mile to engage customers. • Place or cancel orders and handle refunds and exchanges. • Answer questions about warranties or terms of sale. EDUCATION Lebanese University - Beirut June 2016: Bachelor’s degree, Economics KEY SKILLS AND CHARACTERISTICS · Critical Thinking · Microsoft Office Suite · Handling Pressure · Slack, Zendesk · Customer Service · Drop Shipping Apps · Problem Solving · Adaptability ACTIVITIES AND INTERESTS Literature, art, travel Page 2