Ella Guia Ramirez

ELLA GUIA RAMIREZ Certified Virtual Assistant Fast-learner, highly-efficient, reliable virtual assistant who can easily adapt to the client’s ideals and standards. Multitasking is her forte and administrative tasks are her specialty but is highly-trainable if need be. WORK EXPERIENCE MEDICAL VIRTUAL ASSISTANT Operations Manager, April 2022 - August 2022 Addressing patient concerns via phone call and processing a variety of medical records through eClinicalWorks Remotely managing a team of medical receptionist QUALITIES & SKILLS Enchanced critical-thinking and problem-solving skills to efficiently resolve conflicts Fluent written and Oral English Skillful at using Microsoft Office applications and Google apps for document processing Proficient at work organization and planning Highly-efficient even under time-constraints and work pressure Ingenious Industrious & goal-oriented CONTACT -- EDUCATION BS Speech Language Pathology Cebu Doctors' University, Mandaue City 20218 - 2020 ADMIN VIRTUAL ASSISTANT Rocket Station, June 2021 - March 2022 Administrative tasks for a real estate client which included appointment setting, complete property research, comparative market analysis, and social media management Accounting tasks such as maintaining and reviewing work orders in the company system to confirm specific date points match the invoice Proper management customer service which includes basic maintenance of work orders, addressing general inquiries, and coordinating transactions via phone calls and emails. MEDICAL VIRTUAL ASSISTANT Freelancing, July 2021 - January 2022 Process SOAP assessments and LOAs Transcribe recordings of the provider to word document Answer phone calls, update records of patients in ECW CUSTOMER SERVICE REPRESENTATIVE Concentrix, July 2020 – November 2021 Assisted customer’s concerns regarding scheduling checkup appointments, tracking and placing orders, and complaints especially fraud issues and billing/credit concerns Supported customers through inbound and outbound calls and emails PART-TIME TUTOR Freelance, July 2020 - December 2020 Worked closely with pupils in certain subjects they were struggling in by helping them understand their lectures Guided children with disabilities (ASD, ADHD, etc.) in learning basic human etiquettes and knowledge CHARACTER REFERENCE Kier Angelo Benitez Supervisor Phone number: - Email address:- Vench Monroe Octobre Colleague Phone number: - Email address:- Gloyd Concepcion Colleague Email address:-