EXPERTISE
ELLA ALDAY
VIRTUAL ASSISTANT
Human Resource
Customer Service
Social Media Management
Calendar Management
Google Suites
Branding
Microsoft Office
Email Management
Data Entry
Project Management
CUSTOMER SERVICE REPRESENTATIVE
PROFILE
WORK EXPERIENCE
Aug. 15, 2022- April 19, 2023
I am a qualified customer service and
admin assistant with seven years of
Customer Service Representative
Capital One Philippines
Answered a constant flow of customer calls with minimal
experience. Strong creative and
wait times.
analytical skills. Team player with an
Assist cardholders with their billing concern.
eye for detail.
Process credit limit increase.
Check offers.
CONTACT INFO
Mobile
-
Email
-
Address
San Jose,Batangas, Philippines
Skype
ella.husmillo3
KEY SKILLS
Filling Lost and Stolen Report.
Request issue cards for damaged/stolen/lost.
Update card holders' information.
Assist with the basic troubleshooting for an online account.
Feb. 1 2020 -March 1, 2020
Executive Assistant (Part-time)
Icare Homehealthcare
Manage social media account
Active Listening
Schedule posting using Hootsuite
Customer Service
Create graphics and content
Detail Oriented
Email marketing using Hubspot and Sendinblue
Team work
Staffing and Scheduling employee
Leadership
Coordinating with clients and referrals
Origanized
July 16, 2020- July 30 2022 Customer
Service Representative
Optum Global Solutions
EDUCATION
June 2012-April 2016
Bachelor of Science in Psychology
Batangas State University
Answer incoming phone calls from health care providers
(i.e. physician offices, clinics) and identify the type of
assistance the provider needs (EG. benefit and eligibility,
billing and payments, authorizations for treatment,
explanation of benefits)
TRAINING
Certificate for Social Media Marketing
and Management
ELEVATE VIRTUAL ASSISTANCE SERVICES
WORK EXPERIENCE
EDUCATION/TRAININGS
Focus on resolving issues on the first call, navigating
through complex computer systems to identify the status of
Cetificate for Quickbooks
the issue and provide appropriate response to caller
High Five
Virtual Assistant Skills Enhancement Program
Deliver information and answer questions in a positive
manner to facilitate strong relationships with providers and
SEMINAR CONDUCTED
their staff
Complete the documentation necessary to track provider
“MEAN IT TO WIN IT: DEVELOP A
CHARACTER THAT FITS”
issues and facilitate the reporting of overall trends
Character Development Seminar Workshop
Conducted Seminar for 4th year High School Students
Golden Gate Colleges
Moderate work experience within own function
Some work is completed without established procedures
LOVE ME GENDER:
Understanding Gender Equality in Different
Social Relationship
Conducted seminar for 1st-year college students
Batangas State University
Basic tasks are completed without review by others
June 11, 2017- July 1,
2019
Assitant Manager
Titans Burger
Recruiting, training and supervising staff
APPS & TOOLS
Canva
Microsoft Office
Adobe Photoshop
Quickbooks
Social Media Management Tools
Wix
Wordpress
Filmora
Imovie
Hootsuite
Hubspot
SendinBlue
Swyftops
Zendesk
Trello
Asana
Slack
Google Suites
CHARACTER REFERENCE
Krisna Marie Padada
Operational Trainer
Optum Global Solution-
Faustin parma
CEO & FOUNDER ELEVATE VIRTUAL ASSISTANCE
SERVICES--
Agreeing and managing budgets
Ensuring compliance with licensing, hygiene and health and
safety
legislation/guidelines
Promoting and marketing the business
Overseeing stock levels
Ordering supplies
Handling customer enquiries and complaints
taking reservations
problem solving
handling administration and paperwork
Collection of Online Learning for Freelancer
June 24,2016- June 10,
2017Academy
Sales
FHMOM
Admin
Enerlife Phils Inc.
Managed accounts recievables
Daily Sales Report
Email Management
On the JobManaged
Training Delivery Reciept
Human Resource Management Office
supplies
purchasing
Municipality Office
of San Jose,
Batangas
Reconcile daily sales report
