Elkyn Jose Ardila Sanabria

Elkyn Ardila PROFILE I'm a proactive person who is capable of easily adapting to change, I have leadership and customer service skills. My biggest motivation is constantly getting desired results since that showcases the good work that I am doing, me being a results driven person has gotten me to always improve for the better, like a teacher that I had in highschool used to say, "rest at the end, not in the middle". ACADEMIC INFORMATION School ESCUELA URBANA EL BOSQUE PERSONAL INFORMATION: San Vicente de Chucurí (Santander, Col) February 27th,- San Vicente de Chucurí 28 años Single -- SKILLS Enlish: Level B2 Written level: Medium/Advanced Spoken level: Medium/Advanced Leadership Academy program through the AT&T University. Customer service experience +5 years. San Vicente de Chucurí 2001 High School COLEGIO NUESTRA SEÑORA DE LA PAZ San Vicente de Chucurí 2010 English intensive course CENTRO COLOMBO AMERICANO Bucaramanga, Santander, Colombia From June 2011 to March 2013 PREVIOUS JOB EXPERIENCE PROFESIONAL REFERENCES Diego Chacón Vayumedia- Head of E-commerce - Bucaramanga, Santander, Colombia. Justyna Zameca Accedo Colombia SAS Head of Program at [24]7.ai - Bucaramanga, Santander, Colombia. Rodolfo Rossi BCN Medical SA Institutional comercial representative - Bucaramanga, Santander, Colombia. Internet coffee shop manager AT XONA WEB BUCARAMANGA, SANTANDER, COLOMBIA. FROM JULY 2011 TO JANUARY 2013 Job’s description: Ensure customer service is delivered to all of our customers. List detailed information about ins and outs on a daily basis. Make sure each and every customer feels welcomed and satisfied engaging with everybody showing a great customer service experience. Channel Manager and customer service representative AT VAYUMEDIA BUCARAMANGA, SANTANDER, COLOMBIA FROM MAY 2013 TO SEPTEMBER 2017 Job's description: Managing multiple sales channels. Spanish and English customer service, fixing daily issues with the sites or orders done. Creation of shipping labels for delivering within the US Territory. Handling invoice payments. Spanish and English customer service representative (Sales Consultant) for an AT&T / DIRECTV (Outsource campaign) ACCEDO COLOMBIA SA.S (BUCARAMANGA, SANTANDER, COLOMBIA). FROM OCTOBER 2017 TO SEPTEMBER 2018 Job's description: Getting new businesses from customers located within the US. Extensive knowledge about home services (Tv, internet, home phone, and Wireless cellphone services), to ensure customers get the requested information setting proper expectations about the service they are getting. Big time customer service skills to handle conversations with not only new customers but also existing customers coming in with concerns about their services. I got a promotion to MI60/Support for a AT&T / DIRECTV (Outsource campaign) ACCEDO COLOMBIA SA.S (BUCARAMANGA, SANTANDER, COLOMBIA). FROM SEPTERMBER 2018 TO JULY 2019 Job's description: Knowledge (product and customer service skills) support to sales representative agents and supervisors within the AT&T / DIRECTV campaign. PERSONAL REFERENCES I got promoted to Supervisor / Team Leader for a AT&T / DIRECTV (Outsource campaign) José Ardila Enciso Colombian Military Forces (retired). Civil driver - Piedecuesta, Santander, Colombia. ACCEDO COLOMBIA SA.S (BUCARAMANGA, SANTANDER, COLOMBIA). FROM JULY 2019 TO DECEMBER 2019 Ana Antolínez Jiménez Furnished Finder Customer Service Consultant - Bucaramanga, Santander, Colombia. Diego Armando Rojas IRS office from the Secretary of finance (Government). Attorney at law - Barrancabermeja, Santander, Colombia. Job's description: Leadership and guidance to personnel in charge (Sales representative agents, 16 -17 tops) Customer services and sales skills development for each and every agent under my direction (Coaching and follow up process). Extensive review of agents’ daily work in order to ensure their skills and work done are aligned with our client’s expectations. Data analysis for sales and any other metric related to customer service satisfaction. Action plans creation in order to boost agents’ morale hence rising sales percentage. Gaming support agent 5CA FROM MAY 4TH, 2020 TO DEC 31ST, 2020 -EPIC PROJECT FROM MAY 4TH- JULY 31ST, 2020 -2K PROJECT FROM AUGUST 4TH-OCTOBER 31ST Job's description: I was responsible for helping players of popular video games resolve their issues and continue enjoying the game that they love. As a player support agent, my duties included but not be limited to: Handling customer support (e-mail and live chat –NO PHONE CALLS) by doing things like: -Help players with account issues (compromised accounts, updates, -Resolve issues regarding refunds, purchases not going through, etc.; -Assist players to resolve technical problems with the game; -Answer gameplay inquiries and helping sort out gameplay issues. Check updates & newly-released content for the game I'm supporting. Take assigned training modules to help me improve even further in my job. Attend my weekly meeting with a team of 10-15 fellow agents and my manager.