Elkanah Isaboke
$20/hr
Customer Service, Project Management, Monitoring and Evaluation
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 35 years old
- Location:
- Nairobi, Nairobi, Kenya
- Experience:
- 8 years
Websites
Other
About
I am an experienced customer service professional with over 8 years of experience in Customer service management. I have also a trained and practice experience in project monitoring and evaluation. For over five years in a row I have been managing various teams in customer service as well as in various projects. I have great team management skills coupled up with coaching that enhances team performance.
On my academic credentials, I have a Masters's degree in monitoring and evaluation. I have done my Undergraduate degree in statistics.
Skills
- B2B/B2C
- Forecasting
- MySQL
- TeamViewer
- Skype
- SurveyMonkey
- Coaching
- Google Docs
- Mathematics
- Excel
- Quality Assurance Monitoring
- Client Management
- Admin
- Research
- Team Management
- Transcription
- Appointment Setting
- Word
- Landing Page
- Program Management
- Email Etiquette
- Product Management
- Copy Editing
- Community Management
- Market Research
- Business Operations
- Recruitment
- Performance Management
- Quality Assurance Testing
- Teaching
- Account Management
- Google Sheets
- Call Handling and Support
- Proposal Writing
- PDF to Word
- Schedule Management
- Virtual Assistant
- Reviews
- Data Collection
- PowerPoint
- CRM (Customer Relationship Management)
- Google Forms
- Help Desk
- Chat Support
- SQL
- Remote Support
- Statistics
- Google Drive
- Leadership
- Email Handling and Management
- Project Management
- Microsoft Office
- Technical Support
- Management
- Office Administration and Management
- Analytics
- Customer Service
- Editing & Proofreading
- Customer Retention
