Elkanah Isaboke
$20/hr
Customer Service, Project Management, Monitoring and Evaluation
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 35 years old
- Location:
- Nairobi, Nairobi, Kenya
- Experience:
- 8 years
Websites
Other
About
I am an experienced customer service professional with over 8 years of experience in Customer service management. I have also a trained and practice experience in project monitoring and evaluation. For over five years in a row I have been managing various teams in customer service as well as in various projects. I have great team management skills coupled up with coaching that enhances team performance.
On my academic credentials, I have a Masters's degree in monitoring and evaluation. I have done my Undergraduate degree in statistics.
Skills
- TeamViewer
- Chat Support
- Skype
- SurveyMonkey
- Analytics
- Recruitment
- Research
- Product Management
- Email Handling and Management
- Coaching
- Remote Support
- Word
- Leadership
- Performance Management
- Quality Assurance Testing
- Statistics
- Admin
- Email Etiquette
- Quality Assurance Monitoring
- Mathematics
- Google Sheets
- Proposal Writing
- Google Drive
- PDF to Word
- Virtual Assistant
- Help Desk
- Program Management
- Call Handling and Support
- Copy Editing
- Teaching
- Market Research
- Account Management
- Management
- Team Management
- CRM (Customer Relationship Management)
- Schedule Management
- Excel
- Community Management
- Client Management
- Customer Retention
- SQL
- Forecasting
- Data Collection
- Transcription
- MySQL
- PowerPoint
- B2B/B2C
- Google Docs
- Google Forms
- Technical Support
- Business Operations
- Reviews
- Appointment Setting
- Editing & Proofreading
- Customer Service
- Project Management
- Microsoft Office
- Landing Page
- Office Administration and Management
