Eljen Solante

Eljen Solante Administrative Support Profile Contact-- Al Amir Building, Tecom Dubai, United Arab Emirates Education University of Cebu - Banilad Bachelor of Science in Business Administration - Marketing Management Completed in 2014 Skill Great Customer Experience Skills Technology Expertise Email, Microsoft Expertise (Word, Excel and Powerpoint) Tech Literacy Group Dynamics - Community building activities and Event organizing Critical Thinking Experienced administrative support, customer service representative, sales associate and Team Leader/Supervisor with 9 years extensive experience in a Business Process Outsourcing Company and 2 years in Insurance Industry. Looking for a company where I can share my excellent customer service experience and interpersonal skill in order to achieve goals. Work Experience October 2023 - Present Pacific Prime Middle East - Dubai, United Arab Emirates Administrative Support Provides administrative and clerical support to ensure efficient office operations. Assists salespersons in processing applications, answers client concerns and calls, manages correspondence, schedules appointments, and maintains organized records. Requires strong organizational skills, attention to detail, and proficiency in office software August 2020- October 2023 Concentrix - Philippines l Cebu City, Philippines Team Leader/Customer Service Representative The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. This person is responsible as well for daily, weekly and monthly reporting of his team. Communication Skills November 2017 - August 2020 Leadership Skills - Coaching, Feedback and Email Writing Subject Matter Expert Digital Creator - Photo and Video Editing Administrative Tasks - Invoicing, Data Entry and Scheduling Awards Year 2024 | Pacific Prime Dubai Top Administrative Support Year 2020 | Concentrix - Sprint Top Team Leader - Site Awardee Convergys - Philippines The Subject Matter Expert is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks completion and report their progress to the Operations Manager. This position is responsible for communicating with outside partners and vendors. He is also the first hand support of the agents. References Devon Ian Dalid Justine Marzon Phone:- Phone: Relationship Management Partner Email :- Accountant - Email -