Elizer Porras

Elizer C Porras Poblacion Tulunan Cotabato/ Philippines +63 -) - PROFILE I am an enthusiastic and driven freelancer, with outstanding communication and organizational skills and more than 10 years’ professional experience. I am now looking for a permanent role that will utilize my diverse writing and editing experience and take my career to the next level. EDUCATION University of Southern Mindanao (2011) Bachelor of Science in Hotel and Restaurant Management SKILLS • • • • • • • • • • • • • • • • Social Media Platform Management E-Commerce Website Design Campaign Planning & Execution Analytics & Reporting Community Management Influencer Outreach Customer Service Digital Marketing Strategy Marketing Automation Email Marketing Lead Generation Sales Funnel Optimization Data Analysis Brand Development CMS (e.g. WordPress, Shopify, etc.) Building Lead Magnets PLATFORMS • • • • • • • • • • Facebook Google Instagram Shopify WordPress Excel Word Microsoft Canva Youtube Hubspot WORK EXPERIENCE Fragment Studio (e-commerce) January 2025 – April 2025 Customer Support ● ● ● Email and chat management Checking and monitoring orders Answer all customer queries via social media and Gmail. Wingman March 2024 – October 2024 Client Success Manager • Client Relationship Management: Develop and maintain strong relationships with clients to ensure satisfaction and retention. • Onboarding: Facilitate the onboarding process for new clients, ensuring they understand product features and benefits. • Proactive Support: Provide ongoing support, addressing client inquiries and resolving issues in a timely manner. • Performance Monitoring: Track client usage metrics and health scores to identify opportunities for improvement. • Training and Education: Conduct training sessions and workshops to enhance client knowledge and usage of products. • Feedback Collection: Gather client feedback to inform product development and service enhancements. • Renewal and Upselling: Manage contract renewals and identify upsell opportunities to drive revenue growth. • Cross-Functional Collaboration: Collaborate with sales, product, and support teams to ensure a seamless client experience. • Reporting: Prepare and present performance reports to clients, highlighting successes and areas for growth. • Advocacy: Act as the voice of the client within the organization to ensure their needs and challenges are addressed. APITAP.com March 2021 – March 2023 Project Manager ● ● ● ● ● Apitap is the first, true all-In-one Social Commerce platform. It combines the best features of digital marketing, social media, and sales together into one environment to help merchants best promote their business and increase their sales. Project research Chat support representative Sales Representative Data Entry PostureTherapy.com (e-commerce) April 2020 – August 2020 Virtual Assistant ● Email and chat management ● Checking and monitoring orders ● Answer all customer queries via social media and Zendesk. LEADERSHIP EXPERIENCE VXI Global Holdings Team Leader ● ● ● August 2016 - September 2019 Handled a special client project to exude excellence for the site. ·Skilled in developing & managing people as LAT certified. Billing & Sales for ATT Uverse. Billing , Sales and Retentions for ATT Mobility. IBEX Global Solutions Team Leader ● ● ● ● ● Assigned plan tasks to different departments and individuals. Draughted and submitted written memorandums and reports regarding progress. Held monthly task completion contests to encourage staff. Billing and Sales. Customer Service March 2013 - August2016